Customer Service Associate – ENG

StaffRight Careers

. Handle incoming First Notice of Loss (FNOL) calls and provide telephone customer service .

Posted 10/24/2026full-timeRemote • PhilippinesJuniorMid-Level💰 ₱30,000 - ₱40,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in handling First Notice of Loss (FNOL) calls and providing exceptional customer service in the Property and Casualty insurance sector. Skilled in administrative support, documentation management, and workflow improvement.

Highest-signal resume keywords

First Notice Of Loss (FNOL) HandlingCustomer ServiceAdministrative SupportMicrosoft Office ProficiencyGoogle Workspace Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation ManagementInvoice ProcessingWorkflow ImprovementCoverage VerificationPolicy Review

Soft Skills

Excellent Written CommunicationExcellent Verbal Communication

Tools & Technologies

Time DoctorMicrosoft OfficeGoogle Workspace

Industry Keywords

Property And Casualty ClaimsVendor CoordinationClient Records ManagementMitigation LettersTowing Coordination

About the role

Key responsibilities & impact

Handle incoming First Notice of Loss (FNOL) calls and provide telephone customer service
Interact with policyholders, claimants, agents, and internal teams during the FNOL process for Property and Casualty claims
Enter FNOL report details, loss information, and claim documentation into the system
Electronically file documentation
Assist with mitigation letters, towing/salvage coordination, coverage verification, and policy reviews
Process invoices and manage vendor coordination
Maintain accurate client and policy records
Identify workflow improvements and suggest efficient administrative processes

Requirements

What you’ll need

Excellent written and verbal communication skills in English
Prior experience in administrative support, preferably in an insurance or professional services setting
Availability to work in US time zones
Availability to start within 2 weeks of job offer
Comfortable using time trackers such as Time Doctor
Own laptop/desktop, noise-cancelling headphones, and webcam
Reliable internet connection of at least 50 Mbps
Backup equipment for power and internet outages
Proficiency with Microsoft Office tools and Google Workspace

Benefits

Comp & perks

Competitive compensation
Medical insurance for hires in the Philippines/within their country
Paid time off
Sick leave
National holidays included in paid time off
Elite VA program service recognition and rewards
Supportive HR team
Alternative compensation arrangements for healthcare needs for hires in Latin America