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Senior IT Support Engineer
STAFIDE - Tech Talent Recruitment Europe. Provide onsite and remote technical support for Windows laptops, desktops, peripherals, and end-user devices .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in providing onsite and remote technical support for Windows and Apple devices, with a strong focus on Microsoft 365 applications and mobile device management. Proficient in managing IT assets throughout their lifecycle and ensuring effective communication with end users.
Highest-signal resume keywords
Windows 10/11 Operating SystemsMicrosoft 365 SupportMobile Device Management (MDM)ServiceNow ITSMNetworking Fundamentals
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hardware TroubleshootingSoftware TroubleshootingApplication SupportConnectivity Issue ResolutionDevice ConfigurationIT Asset Lifecycle ManagementTechnical DocumentationCable PatchingIncident ManagementService Request Management
Soft Skills
Effective CommunicationTechnical Assistance
Tools & Technologies
Microsoft IntuneMicrosoft TeamsOutlookOneDriveTeams RoomsVideo Conferencing SystemsServiceNow
Industry Keywords
End-User ComputingDesktop SupportIT SupportTechnology RefreshSite AuditsCMDB Maintenance
Tech Stack
Tools & technologiesAndroidiOSITSMServiceNowTCP/IP
About the role
Key responsibilities & impact- Provide onsite and remote technical support for Windows laptops, desktops, peripherals, and end-user devices
- Troubleshoot hardware, software, operating system, application, and connectivity issues
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office Suite
- Install, configure, replace, and upgrade devices while managing IT assets throughout their lifecycle
- Support Apple iPhones, iPads, Android smartphones, and tablets
- Configure email, VPN, Teams, and mobile applications, including device enrollment through Microsoft Intune or other MDM solutions
- Support Microsoft Teams Rooms, video conferencing systems, and meeting room equipment
- Perform pre-meeting checks and provide executive meeting support when required
- Coordinate with AV vendors and onsite technical support for infrastructure, network, security, server, and workplace teams
- Perform cable patching, equipment installation, device replacement, and connectivity validation
- Manage incidents and service requests through ServiceNow or equivalent ITSM tools, ensuring SLA compliance and timely resolution
- Maintain accurate IT asset inventories and CMDB records while supporting site audits and technology refresh projects
- Coordinate with infrastructure teams, network engineers, security teams, and external vendors
- Maintain technical documentation, asset records, and configuration data
- Support technology refreshes, site audits, and operational improvement initiatives
- Communicate effectively with end users and provide reliable technical assistance
Requirements
What you’ll need- 8–10 years of professional experience in onsite IT support, desktop support, or end-user computing
- Strong knowledge of Windows 10/11 operating systems and hardware troubleshooting
- Hands-on experience supporting Microsoft 365, Teams, Outlook, and OneDrive
- Experience supporting Apple iOS devices and Android smartphones and tablets
- Knowledge of Microsoft Intune, mobile device management (MDM), and device enrollment
- Experience supporting Microsoft Teams Rooms and video conferencing technologies
- Understanding of networking fundamentals, including LAN, Wi-Fi, TCP/IP, and VPN
- Familiarity with ServiceNow or similar IT service management and ticketing platforms
- Knowledge of IT asset lifecycle management and CMDB maintenance
Benefits
Comp & perks- Opportunity to support enterprise IT infrastructure and end-user computing environments
- Exposure to Microsoft 365, Intune, ServiceNow, and modern workplace technologies
- Opportunities to collaborate with infrastructure, networking, security, and workplace technology teams