Customer Relationship Lead

STAGE FRONT

. Manage a portfolio of customer accounts as the primary post-sale point of contact .

Posted 10/31/2026full-timeColumbia • Maryland • United StatesSenior💰 $65,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on customer onboarding, retention, and account growth. Proficient in utilizing CRM platforms and data-driven approaches to enhance customer engagement and drive product adoption.

Highest-signal resume keywords

Customer Success ManagementCRM Platform ExperienceData-Driven ApproachRelationship ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementOnboarding ProcessesAccount ManagementCustomer Retention StrategiesPerformance MonitoringData InterpretationGrowth Opportunity Identification

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsAttention to DetailAbility to Manage Multiple PrioritiesCommercial Mindset

Tools & Technologies

FreshsalesSalesforceHubSpotReporting Tools

Industry Keywords

B2B EnvironmentLive Event IndustryTicketing Industry

About the role

Key responsibilities & impact

Manage a portfolio of customer accounts as the primary post-sale point of contact
Drive customer onboarding and successful implementation
Monitor customer health metrics and proactively address retention risks
Increase product adoption through training, enablement, and ongoing engagement
Provide high-level customer support, resolve issues, and advocate for customer needs internally
Conduct regular business reviews to demonstrate value, share insights, align product usage, and identify growth opportunities
Collaborate with Product and Engineering teams to relay customer feedback and influence product improvements
Maintain accurate customer data, activity tracking, and forecasting in the CRM

Requirements

What you’ll need

Experience working with CRM platforms (e.g., Freshsales, Salesforce, HubSpot)
Comfortable using data and reporting tools to monitor customer health and performance
Familiarity with onboarding processes, customer lifecycle management, and success planning
Experience collaborating cross-functionally with Sales, Product, and Engineering teams
3–4+ years of experience in Customer Success, Account Management, or a client-facing role in a B2B environment
Proven track record of driving customer retention, expansion, and long-term account growth
Experience in the live event or ticketing industry is a strong plus
Strong relationship management skills
Excellent written and verbal communication skills
Ability to manage multiple priorities and accounts in a fast-paced, high-volume environment
High attention to detail and strong organizational skills
Commercial mindset with the ability to identify and drive upsell and growth opportunities
Data-driven approach, with comfort interpreting metrics, identifying trends, and taking action

Benefits

Comp & perks

Opportunity to work at the intersection of technology and live experiences
Career growth opportunities
Inclusive work environment
Equal employment opportunity