Implementation Manager

Standard Metrics

. Own the Implementation function end to end, including strategy, process, tooling, staffing, and results for every customer deployment .

Posted 11/6/2026full-timeRemote • United StatesSeniorLead💰 $115,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in leading implementation functions, focusing on strategy, process optimization, and team development. Proven ability to manage complex deployments while ensuring customer satisfaction and effective cross-functional collaboration.

Highest-signal resume keywords

Implementation ManagementTeam LeadershipProgram ManagementCustomer Relationship ManagementFinancial Services Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Implementation StrategyProcess DesignKPI TrackingProject ManagementCapacity PlanningTooling AutomationCustomer OnboardingPerformance StandardsData AnalysisVenture Capital Reporting

Soft Skills

Outstanding CommunicationInfluencing SkillsComfort with AmbiguityCoaching and DevelopmentBuilding Trusted Relationships

Industry Keywords

Financial ServicesEnterprise B2B SaaSProfessional ServicesCustomer SuccessStartupsEntrepreneurship

About the role

Key responsibilities & impact

Own the Implementation function end to end, including strategy, process, tooling, staffing, and results for every customer deployment
Build and lead the Implementation team through hiring, coaching, development, goal-setting, and performance standards
Set, track, and report on KPIs including time-to-value, on-time delivery, customer satisfaction, and resource utilization
Design scalable, repeatable implementation playbooks and use tooling to automate processes and drive efficiency
Serve as lead point of contact and escalation owner for strategic and complex deployments
Build trusted relationships with senior customer stakeholders
Partner with Sales, Customer Success, and Data teams to scope deals, define hand-offs, and ensure seamless post-implementation transitions
Own capacity planning and prioritization across concurrent deployments
Bring customer feedback to Product to inform the roadmap

Requirements

What you’ll need

7+ years of experience in implementation, professional services, or customer onboarding, ideally within financial services, enterprise B2B SaaS, or consulting
2+ years leading a team or function, with a track record of building processes and scaling a team from the ground up
Demonstrated ownership of a function’s outcomes and metrics, not just individual projects
Strong finance knowledge; familiarity with venture capital fund and portfolio company reporting is a strong plus
Expert program and project management skills, with the ability to oversee a large portfolio of concurrent deployments
Proven ability to influence cross-functionally across Customer Experience, Product, Engineering, and Data teams
Outstanding communication skills, including comfort presenting to executives and senior customer stakeholders
Comfortable with ambiguity and creating structure where little exists
Passion for technology, startups, entrepreneurship, and/or venture capital

Benefits

Comp & perks

Health and dental insurance: 100% coverage of medical/dental/vision insurance for employees and dependents in the USA; local health coverage matching internationally
Flexible vacation with no firm rules; most employees take 3–4 weeks in addition to holidays
12 weeks of paid parental leave for all new parents in the USA; local parental leave standards matched internationally
Complete transparency with full access to business metrics and company financial information
Regular company offsites with the whole team flown to an exciting destination
Remote-first work environment
Inclusive environment and equal opportunity employment