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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong business acumen and the ability to drive growth and operational performance through effective account management and strategic partnership leadership. Proven experience in navigating complex business environments and building relationships with executive stakeholders to achieve alignment and successful outcomes.
Highest-signal resume keywords
Account ManagementBusiness DevelopmentOperations LeadershipStrategic Partnership ManagementAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisPerformance ManagementGrowth Strategy DevelopmentOperational ExcellenceMulti-Unit Retail Management
Soft Skills
Executive-Level CommunicationInfluencing SkillsRelationship BuildingProblem-SolvingCollaboration
Industry Keywords
Grocery PartnershipsFranchise ManagementRetail OperationsStakeholder ManagementBusiness Planning
About the role
Key responsibilities & impact- Lead a portfolio of regional grocery licensee partnerships across the U.S.
- Drive profitable growth, operational excellence, and brand stewardship
- Build and maintain relationships with executive and operational leaders within licensee organizations
- Own business performance across the portfolio using data and insights
- Lead regular business reviews with licensees and align on priorities, action plans, and growth strategies
- Ensure execution of Starbucks standards, programs, and initiatives
- Partner with operations, enablement, product, strategy, and support teams to remove barriers and drive outcomes
- Influence new store development, portfolio expansion, and business planning
- Identify and scale best practices across the regional grocery archetype
- Navigate complex business environments and balance stakeholder relationships, accountability, and enterprise priorities
- Represent the voice of licensees within Starbucks
- Lead and develop a team of Coffeehouse Consultants
Requirements
What you’ll need- Proven experience in account management, business development, operations leadership, or strategic partnership management
- Demonstrated success leading complex, multi-unit retail, grocery, franchise, licensed, or partner-operated businesses
- Strong business acumen with the ability to drive growth, profitability, and operational performance
- Executive-level communication and influencing skills
- Ability to build trust and drive alignment among internal and external stakeholders
- Experience managing senior-level customer or partner relationships
- Strong analytical and problem-solving skills
- Ability to leverage data and insights to drive decision-making
- Ability to navigate ambiguity, manage competing priorities, and deliver results in a matrixed organization
- Experience collaborating across cross-functional teams to execute large-scale initiatives
- 5+ years of experience leading partnerships, accounts, business operations, or large-scale retail businesses
Benefits
Comp & perks- Medical, dental, and vision insurance
- Basic and supplemental life insurance
- Short-term and long-term disability
- Paid parental leave
- Family expansion reimbursement
- Paid vacation from date of hire
- Sick time accrued at 1 hour for every 25 hours worked
- Eight paid holidays
- Two personal days per year
- 401(k) retirement plan with employer match
- Discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- Incentivized emergency savings
- Financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
- Student loan management resources
- Access to other educational opportunities
- Backup care
- DACA reimbursement
- Other voluntary insurance benefits
