FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ERP systems, particularly NetSuite, with a strong focus on customer relationship management, operational leadership, and driving profitability through upsell and cross-sell strategies. Proficient in analyzing customer feedback and profitability to enhance service delivery and ensure alignment with customer needs.
Highest-signal resume keywords
ERP Customer ManagementNetSuite AdvisoryCustomer Relationship ManagementOperational LeadershipProfitability Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ERP SystemsNetSuiteCustomer Profitability AnalysisService Delivery CoordinationBillable Work Management
Soft Skills
Problem-SolvingAdaptabilityStakeholder ManagementAnalytical CapabilityContinuous Improvement Mindset
Industry Keywords
Customer SuccessKey Account ManagementAccount ExecutiveUpsellCross-Sell
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Lead a portfolio of 20–25 ERP customers
- Ensure smooth and predictable service delivery
- Confirm schedules, coordinate allocations, maintain continuity of customer work, and set clear expectations
- Generate billable work and maintain approximately 50% billability
- Coordinate and report on ticket SLAs
- Lead customer cooperation and help customers maximize the value of NetSuite
- Monitor NPS and customer feedback and adjust services accordingly
- Drive ARR growth and profitability through upsell/cross-sell opportunities and feature advice
- Conduct customer profitability analyses, identify risks and improvement opportunities, and prepare action plans
- Coordinate internal delivery and development teams
- Align internal competencies with customer needs and track roadmap and development progress
- Oversee contracts and keep systems updated
- Manage escalations and involve appropriate experts
- Provide hands-on NetSuite advisory and development work, including roadmap planning, issue resolution, and value-adding analysis
- Collaborate with the Head of Customer Success, Head of Continuous Services, account executives, service delivery teams, project managers, and colleagues across functions
Requirements
What you’ll need- Candidates based in the Stockholm area
- Background in ERP or business systems
- Extensive experience in customer-facing roles such as Customer Success, Key Account Management, or Account Executive positions, or ERP consulting experience
- Ability to work in a billable setup; previous billable-work experience is an advantage but not required
- Strong operational leadership
- Proven customer relationship management experience
- Commercial skills, including profitability understanding and upsell/cross-sell identification
- Stakeholder management
- Analytical capability
- Problem-solving ability
- Adaptability in changing environments
- Continuous improvement mindset
- Written and verbal proficiency in English and Swedish
Benefits
Comp & perks- Hybrid work model with flexibility to work from home, the Stockholm office, or abroad from time to time
- Flex time
- 30 vacation days
- Half days before public holidays
- Generous recreational perks
- Opportunities for skills development and professional growth
- Freedom to shape the role, drive change, and take ownership
- Low hierarchy and relaxed atmosphere
- Onboarding and team days, office breakfasts, and shared events
- Great Workplace-certified culture
- International collaboration with experts from different countries and backgrounds
- Financially stable, growing company