Customer Success Manager

Staria

. Lead a portfolio of 20–25 ERP customers .

Posted 9/23/2026full-timeHelsinki • FinlandMid-LevelSenior💰 €4,700 - €5,700 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational leadership in managing ERP customer portfolios, ensuring service delivery, and driving profitability through upsell and cross-sell opportunities. Possesses analytical capabilities for interpreting customer data and preparing actionable plans while maintaining effective stakeholder management.

Highest-signal resume keywords

ERP Customer ManagementCustomer Relationship ManagementOperational LeadershipAnalytical CapabilityStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ERP SystemsCustomer SuccessProfitability AnalysisBillable Work ExperienceRoadmap Planning

Soft Skills

Problem-SolvingAdaptabilityContinuous Improvement Mindset

Tools & Technologies

NetSuite

Industry Keywords

Customer FeedbackService DeliverySLA CoordinationUpsell OpportunitiesCross-Sell Opportunities

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead a portfolio of 20–25 ERP customers
Ensure smooth and predictable service delivery by confirming schedules, coordinating allocations, maintaining continuity, and setting expectations
Generate billable work and maintain approximately 50% billability
Coordinate and report on ticket SLAs
Lead customer cooperation and help customers maximize the value of NetSuite
Monitor NPS and customer feedback and adjust services accordingly
Drive ARR growth and profitability through upsell/cross-sell opportunities and feature advice
Conduct customer profitability analyses, identify risks and improvement opportunities, and prepare action plans
Coordinate internal delivery and development teams around customer needs, roadmaps, and development items
Oversee contracts and communicate changes to service teams
Manage escalations and involve appropriate experts
Provide hands-on advisory and development work, including roadmap planning, issue resolution, and value-adding analysis, with approximately 50% of time spent on these activities
Help shape the evolving Continuous Services model and customer journey

Requirements

What you’ll need

Based in the Helsinki, Turku, or Tampere area
Background in ERP or business systems
Extensive experience in customer-facing roles such as Customer Success, Key Account Management, or Account Executive
ERP consulting background may be suitable
Strong operational leadership and ability to structure complex customer setups, manage schedules, and align delivery teams
Proven customer relationship management experience
Ability to work in a billable setup; previous billable-work experience is advantageous but not required
Commercial skills, including profitability understanding and identifying upsell/cross-sell opportunities
Stakeholder management skills
Analytical capability for interpreting customer data, identifying risks, and preparing action plans
Problem-solving skills for handling escalations and resolving blockers
Adaptability in changing environments
Continuous improvement mindset
Written and verbal English and Finnish skills required

Benefits

Comp & perks

Hybrid work model with flexibility to work remotely from home, Finnish offices, or abroad from time to time
Holiday bonus distributed evenly across monthly pay
Opportunities for professional growth, skill development, ownership, and influence
Low hierarchy and relaxed work atmosphere
Regular onboarding and team days, office breakfasts, and shared events
Great Workplace-certified culture
Lunch, phone, and recreational perks
Collaboration with international colleagues and experts
Stable financial position and growing company