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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong account management capabilities with a focus on relationship building, customer needs assessment, and project coordination. Proficient in managing profitability through effective pricing awareness and customer engagement strategies.
Highest-signal resume keywords
Account Management ExperienceCommercial AwarenessClear Communication SkillsProject Coordination SkillsFull UK Driving Licence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ExperienceCustomer Support ExperienceProject ManagementEstimatingOrder Management
Soft Skills
Relationship BuildingOrganisational SkillsMultitaskingCollaboration
Industry Keywords
Builders' Merchant ExperienceConstruction Industry KnowledgeSupplier Relationship ManagementCustomer Account GrowthProfitability Management
About the role
Key responsibilities & impact- Manage and grow an assigned account portfolio
- Develop trust relationships with customers to maintain and improve profitability
- Conduct regular site visits and customer check-ins
- Manage estimates, orders, projects, and owned accounts
- Follow up and requote projects to meet or exceed revenue, margin, and growth targets
- Work closely with branches to prioritise accurate customer orders aligned with site schedules and delivery requirements
- Provide specification and product data
- Support branches with onboarding new accounts and sustaining customer spend
- Understand customer needs and continuously propose suitable solutions
- Reactivate dormant and lapsed accounts
- Target, open, and grow new customer accounts
- Build supplier relationships and partner to secure and grow customer business
- Collaborate with branches and colleagues to overcome challenges and deliver consistent customer outcomes
Requirements
What you’ll need- Experience within a sales, account management, or customer support role
- Commercial and pricing awareness of margins, rebates, delivery charges, and credit processes
- Clear and professional communication across phone, email, and in-person interactions
- Ability to build relationships with customers at all levels, local branches, suppliers, and regional support teams
- Project coordination, prioritisation, and multitasking skills
- Organisational skills with ability to manage your own diary
- Full UK Driving licence
- Experience within a builders’ merchant, supplier, or construction-related role is desirable
Benefits
Comp & perks- Company car + fuel card
- Retirement Savings Plan (Pension) – with Legal & General
- Life Assurance – automatic coverage from the first day of employment for 2 x basic salary, increasing to 4 x Pensionable Earnings when contributing a minimum of 4% to the STARK Building Materials Retirement Savings Plan
- WorkPerks platform with hundreds of high street and online discounts via Reward Gateway
- Aviva Digicare+ Workplace App, including digital GP, second medical opinions, mental health consultation, bereavement service, and nutritional consultation
- Voluntary benefits including Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, and Critical Illness Cover
- Employee Discount
- Refer a Friend scheme
- Wellbeing Centre via WorkPerks
- Part-time and job share options may be discussed for roles advertised as full-time
- Reasonable adjustments available during the application and interview process