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Tool Hire Manager
STARK Building Materials UK. Lead and manage the Tool Hire team to ensure an efficient, safe and high-quality service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and team management skills within the tool hire industry, focusing on customer relationship building, sales growth through cross-selling and upselling, and maintaining high standards of health and safety compliance.
Highest-signal resume keywords
Team LeadershipCustomer Relationship ManagementSales GrowthHealth & Safety ComplianceInventory Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Tool Hire KnowledgeSales Target AchievementCross-SellingUpsellingInventory Management
Soft Skills
CoachingOrganizational SkillsProblem SolvingCollaborationCustomer Service
Industry Keywords
Tool HireEquipment HireBuilders' MerchantsOperational ComplianceCustomer Experience
About the role
Key responsibilities & impact- Lead and manage the Tool Hire team to ensure an efficient, safe and high-quality service
- Deliver tool hire targets, focusing on cross-selling and upselling
- Build customer relationships and identify opportunities to grow tool hire sales
- Coach, support and develop colleagues through regular feedback
- Manage tool hire stock, inventory and availability
- Maintain tool hire standards, processes and Health & Safety requirements
- Support customer deliveries and collections when required, ensuring equipment is handled and secured safely
- Resolve customer queries and complaints and deliver positive outcomes
- Work with the Branch Manager and wider branch team to achieve branch targets and provide an excellent customer experience
- Lead regular team communications and promote a positive, collaborative, customer-focused culture
Requirements
What you’ll need- Experience of leading or managing a team, ideally within tool hire, equipment hire, builders’ merchants or a similar environment
- Strong customer focus and ability to build relationships and identify sales opportunities
- Commercial awareness and proven ability to deliver sales growth through cross-selling and upselling
- Good knowledge of tool hire products, equipment and associated processes, or ability to develop this knowledge quickly
- Confident and supportive leadership style, with ability to coach, motivate and hold colleagues accountable
- Strong organisational skills and ability to manage competing priorities in a busy branch environment
- Commitment to high standards of Health & Safety and operational compliance
- Collaborative approach and ability to work effectively across the wider branch team
- Proactive attitude, confidence to take ownership, solve problems and deliver great customer service
- Ability to work Monday-Friday 07:30-17:00 and every other Saturday 08:00-12:00
Benefits
Comp & perks- Competitive Basic Salary
- Performance Related Bonus
- 34 days holiday per year
- Retirement Savings Plan (Pension) – with Legal & General
- Life Assurance
- Work Perks – a platform offering high street and online discounts via Reward Gateway
- Aviva Digicare+ Workplace App, including digital GP, second medical opinions, mental health consultation, bereavement service, and nutritional consultation
- Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, and Critical Illness Cover
- Refer a Friend scheme
- Wellbeing Centre via Work Perks
- Apprenticeships, training, and mentoring programs
- Reasonable adjustments during the application and interview process