Claim Specialist – Auto Injury

State Farm

. Review and analyze injury claims to determine coverage, liability, and damages .

Posted 11/2/2026full-timeRemote • Tennessee • United StatesMid-LevelSenior💰 $70,102 - $83,536 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in reviewing and analyzing injury claims, conducting thorough investigations, and negotiating settlements while providing exceptional customer service. Proficient in collaborating with legal and medical teams and managing complex claims processes with attention to detail and empathy.

Highest-signal resume keywords

Claims AnalysisNegotiation SkillsCustomer ServiceCritical ThinkingDetail-Oriented

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ReviewLiability AssessmentMedical Record EvaluationDocumentation ManagementInvestigation Techniques

Soft Skills

Communication SkillsEmpathyDe-Escalation SkillsOrganizational SkillsResourcefulness

Industry Keywords

Bodily Injury ClaimsUninsured ClaimsUnderinsured ClaimsProperty Damage ClaimsLegal Collaboration

About the role

Key responsibilities & impact

Review and analyze injury claims to determine coverage, liability, and damages
Conduct thorough investigations by gathering relevant information, interviewing involved parties, and reviewing supporting documentation
Evaluate medical records, police reports, and related documents to assess injuries and liability
Negotiate settlements with claimants within policy limits
Document claim activities, maintain accurate records, and prepare required reports
Collaborate with legal, medical, and risk assessment teams
Handle bodily injury, uninsured/underinsured, and property damage claims involving injuries
Handle lawsuits and/or demands and work with attorneys
Provide Remarkable service and support customers through the claims process
Occasionally deal with difficult and emotional investigations involving traumatic injury and loss of life

Requirements

What you’ll need

Bachelor's degree is preferred
Excellent communication and interpersonal skills
Proven effective empathy and de-escalation skills
Customer-minded focus when handling difficult/emotional conversations
Detail-oriented with strong organizational and analytical skills
Strong critical thinking and decision-making skills
Ability to multi-task across technical platforms
Accountability
Resourcefulness
Successful completion of all required training
Successful completion of applicable proficiency and licensing exams
Successful completion of required background checks
Ability and willingness to work flexible shifts, overtime, and/or irregular hours
Must reside within 50 miles of Murfreesboro, Tennessee

Benefits

Comp & perks

Potential yearly incentive pay up to 15% of base salary
Annual raise and bonus
State Farm pays most of healthcare premiums
Multiple healthcare plan options, including a high deductible plan
100% coverage for in-network preventative care
Vision, dental, telemedicine, and 24/7 mental health professionals
Industry-leading training programs
Tuition assistance programs
Employee resource groups and mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Up to 20 days of annual time off initially
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary