Claim Specialist – Auto Injury

State Farm

. Review and analyze injury claims to determine coverage, liability, and damages .

Posted 11/2/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $70,102 - $83,536 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in reviewing and analyzing injury claims, conducting thorough investigations, and negotiating settlements while providing exceptional customer service throughout the claims process. Proficient in collaborating with legal, medical, and risk assessment teams to ensure accurate documentation and effective resolution of claims.

Highest-signal resume keywords

Claims AnalysisNegotiation SkillsInvestigative TechniquesCommunication SkillsCritical Thinking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ReviewLiability AssessmentMedical Record EvaluationSettlement NegotiationDocumentation Management

Soft Skills

EmpathyDe-Escalation SkillsOrganizational SkillsAnalytical SkillsAccountability

Certifications & Qualifications

Proficiency ExamLicensing Exam

Industry Keywords

Bodily Injury ClaimsUninsured ClaimsUnderinsured ClaimsProperty Damage ClaimsLegal Collaboration

About the role

Key responsibilities & impact

Review and analyze injury claims to determine coverage, liability, and damages
Conduct thorough investigations by gathering relevant information, interviewing involved parties, and reviewing supporting documentation
Evaluate medical records, police reports, and related documents to assess injuries and liability
Negotiate settlements with claimants within policy limits
Document claim activities, maintain accurate records, and prepare reports
Collaborate with legal, medical, and risk assessment teams
Handle bodily injury, uninsured/underinsured, and property damage claims involving injuries
Handle lawsuits and/or demands and work with attorneys
Provide Remarkable® service and support customers through the claims process

Requirements

What you’ll need

Candidates must reside within 50 miles of New Albany, OH
Bachelor's degree is preferred
Excellent communication and interpersonal skills
Proven effective empathy and de-escalation skills
Detail-oriented with strong organizational and analytical skills
Strong critical thinking and decision-making skills
Ability to multi-task across technical platforms
Accountability
Resourcefulness
Must successfully complete all required training
Must successfully complete applicable proficiency and licensing exam(s)
Must successfully complete background checks required of various state(s)
Able and willing to work flexible work shifts
May be asked to work overtime and/or irregular hours

Benefits

Comp & perks

Potential yearly incentive pay up to 15% of base salary
Annual raise and bonus
State Farm pays most of healthcare premium
Multiple healthcare plan options, including a high deductible plan
100% coverage for in-network preventative care on all medical plans
Vision, dental, telemedicine, 24/7 mental health professionals
Industry leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Up to 20 days annually initially
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary