Claim Specialist – Property Field Inspection

State Farm

. Conduct on-site inspections and assessments of residential and commercial property damages .

Posted 11/2/2026part-timeRemote • California • United StatesMid-LevelSenior💰 $69,399 - $111,595 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in conducting property inspections, evaluating claims, and guiding policyholders through the claims process while ensuring regulatory compliance. Proficient in customer service, effective communication, and utilizing mobile tools for documentation in both residential and commercial settings.

Highest-signal resume keywords

Property Claims InvestigationRegulatory Compliance EvaluationEffective Communication SkillsCustomer Service ExperienceXactimate Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims AdjustmentDamage EstimationPolicy InterpretationAnalytical SkillsDetail-Oriented Documentation

Soft Skills

Interpersonal SkillsProblem-SolvingEmotional IntelligenceOrganizational Skills

Tools & Technologies

Mobile Office ToolsXactContents

Certifications & Qualifications

Rope and Harness Safety TrainingValid Driver’s License

Industry Keywords

Property InsuranceClaims Handling PracticesResidential and Commercial ConstructionWater Mitigation Principles

About the role

Key responsibilities & impact

Conduct on-site inspections and assessments of residential and commercial property damages
Meet with insureds as the first point of contact
Explain coverage, estimate damages, and guide policyholders through the claims process
Collaborate with policyholders, insurance agents, and other involved parties
Interact with parties who express strong emotions or concerns about inspections or claim resolutions
Provide customer service and address inquiries and concerns
Gather evidence, document findings, and prepare detailed reports
Investigate and adjust personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms to determine claim validity and regulatory compliance
Negotiate and settle claims within authorized limits
Work from home while using a mobile office/vehicle for in-person appointments
Occasionally travel outside the assigned area to assist other territories
Work flexible schedules and potentially overtime or irregular hours

Requirements

What you’ll need

Ability to investigate problems, evaluate information, and make well-supported decisions
Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
Ability to quickly learn unfamiliar concepts, processes, and terminology
Ability to interact effectively with policyholders, agents, and other stakeholders
Effective communication and interpersonal skills for difficult or emotional conversations
Detail-oriented with strong organizational and analytical skills
Proficiency using mobile/desktop tools to document and support claims in the field and remotely
Physical ability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, traverse roofs, and crawl in tight spaces
May be required to complete Rope and Harness Safety Training
Valid driver’s license required; Motor Vehicle Record check required
Employees must successfully complete required training, applicable proficiency and licensing exams, MVR checks, and background checks
Bachelor’s Degree in a related field such as Risk Management, Insurance, Business, Construction Management, or similar discipline (preferred)
Customer service experience (preferred)
Understanding of property insurance concepts and claim handling practices (preferred)
Baseline knowledge of residential and commercial building construction and components/materials (preferred)
Familiarity with water mitigation principles and inspection processes (preferred)
Working knowledge of Xactimate and XactContents (preferred)

Benefits

Comp & perks

Potential yearly incentive pay up to 15% of base salary
Annual raise and bonus
State Farm pays most of healthcare premium
Multiple healthcare plan options, including a high deductible plan
100% coverage for in-network preventative care
Vision, dental, telemedicine, and 24/7 mental health professionals
Industry leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Generous time off policies
Up to 20 days annually initially
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary