Claim Specialist – Property Field Inspection

State Farm

. Conduct on-site inspections and assessments of property damages for residential and commercial claims .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $63,090 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in conducting property inspections and assessments, effectively communicating with policyholders, and managing the claims process while ensuring compliance with industry standards and regulations. Proficient in utilizing mobile and desktop tools for documentation and claims support.

Highest-signal resume keywords

Property Damage AssessmentClaims InvestigationCustomer ServiceXactimate ProficiencyPolicy Interpretation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims AdjustmentCoverage EvaluationReport PreparationNegotiationAnalytical Skills

Soft Skills

Effective CommunicationInterpersonal SkillsDetail-OrientedOrganizational SkillsEmotional Intelligence

Tools & Technologies

Mobile Office ToolsDesktop Documentation ToolsXactContents

Certifications & Qualifications

Valid Driver's LicenseRope and Harness Safety Training

Industry Keywords

Property InsuranceClaims ProcessResidential and Commercial ClaimsBuilding Construction KnowledgeWater Mitigation Principles

About the role

Key responsibilities & impact

Conduct on-site inspections and assessments of property damages for residential and commercial claims
Meet with insureds as the first point of contact
Explain coverage and estimate damages
Help policyholders through the claims process while providing Remarkable service
Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims
Interact with parties who express strong emotions or concerns about inspections or claim resolutions
Provide exceptional customer service and address inquiries and concerns promptly and professionally
Gather evidence, document findings, and prepare detailed reports
Investigate and adjust personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms to determine claim validity and comply with local regulations
Negotiate and settle claims within authorized limits, policy provisions, industry standards, and company guidelines
Work from home while utilizing a mobile office/vehicle for in-person appointments
Travel outside the assigned area to assist in other territories when required

Requirements

What you’ll need

Ability to investigate problems, evaluate information, and make well-supported decisions
Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
Ability to quickly learn unfamiliar concepts, processes, and terminology
Ability to effectively interact with policyholders, agents, and other stakeholders
Effective communication and interpersonal skills for difficult/emotional conversations
Detail-oriented with strong organizational and analytical skills
Proficiency using mobile/desktop tools to document and support claims in the field and remotely
Physical agility for walking, bending, reaching, kneeling, squatting, stooping, lifting, carrying, unfolding, climbing ladders, traversing roofs, and crawling in tight spaces
May be required to complete Rope and Harness Safety Training
Valid driver's license required
Employees must successfully complete required training, applicable proficiency and licensing exams, MVR checks, and background checks
Preferred: Bachelor’s Degree in a related field such as Risk Management, Insurance, Business, Construction Management, or similar
Preferred: Customer service experience
Preferred: Understanding of property insurance concepts and general claim handling practices
Preferred: Baseline knowledge of residential and commercial building construction and components/materials
Preferred: Familiarity with water mitigation principles and inspection processes
Preferred: Working knowledge of Xactimate and XactContents
Must be able and willing to work flexible schedules, overtime, and/or irregular hours as needed
Competitive candidates should reside within one of the listed ZIP codes and service the same territory

Benefits

Comp & perks

Potential yearly incentive pay up to 15% of base salary
Annual raise and bonus
State Farm pays most of your healthcare premium
Multiple healthcare plan options, including a high deductible plan
100% coverage for in-network preventative care
Vision, dental, telemedicine, 24/7 mental health professionals
Industry leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Up to 20 days annually initially
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of your salary
Work-life balance supported through a standard 38:45-hour work week
Work from home and virtual work opportunities