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State Farm

Claim Specialist – Property Field Inspection

State Farm

. Conduct on-site inspections and assessments of residential and commercial property damage .

Posted 11/2/2026full-timeMinneapolis • Minnesota • United StatesMid-LevelSenior💰 $69,399 - $99,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in conducting property damage inspections and assessments, effectively communicating with policyholders, and managing claims processes. Proficient in evaluating coverage, negotiating settlements, and ensuring regulatory compliance while providing exceptional customer service.

Highest-signal resume keywords
Property Damage InspectionClaims ManagementRegulatory ComplianceCustomer ServiceXactimate Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Claims InvestigationDamage EstimationPolicy InterpretationAnalytical SkillsDetail Orientation
Soft Skills
Effective CommunicationInterpersonal SkillsProblem-SolvingEmotional Intelligence
Tools & Technologies
Mobile Office ToolsXactimateXactContents
Certifications & Qualifications
Valid Driver's LicenseRope and Harness Safety Training
Industry Keywords
Property InsuranceClaims ProcessResidential and Commercial PropertiesBuilding ConstructionWater Mitigation Principles

About the role

Key responsibilities & impact
  • Conduct on-site inspections and assessments of residential and commercial property damage
  • Meet with insureds as the first point of contact, explain coverage, estimate damages, and guide them through the claims process
  • Handle accident- and weather-related claims for homeowners, commercial properties, and large losses
  • Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims
  • Interact professionally with parties expressing strong emotions or concerns
  • Provide exceptional customer service and address inquiries and concerns
  • Gather evidence, document findings, and prepare detailed reports
  • Investigate and adjust personal and commercial property claims with exposures up to $500,000
  • Evaluate coverage and policy terms for claim validity and regulatory compliance
  • Negotiate and settle claims within authorized limits and company guidelines
  • Work from home and use a mobile office/vehicle for in-person appointments
  • Service the assigned Minneapolis-area territory and occasionally travel outside it to assist other territories
  • Complete virtual work from home as needed

Requirements

What you’ll need
  • Ability to investigate problems, evaluate information, and make well-supported decisions
  • Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
  • Ability to quickly learn unfamiliar concepts, processes, and terminology
  • Ability to effectively interact with policyholders, agents, and other stakeholders
  • Effective communication and interpersonal skills for difficult or emotional conversations
  • Detail-oriented with strong organizational and analytical skills
  • Proficiency using mobile/desktop tools to document and support claims in the field and remotely
  • Physical agility for walking, bending, reaching, kneeling, squatting, stooping, lifting, carrying, unfolding, climbing ladders, traversing roofs, and crawling in tight spaces
  • May be required to complete Rope and Harness Safety Training
  • Valid driver's license required
  • Successful completion of required training, applicable proficiency and licensing exams, MVR checks, and background checks
  • Preferred: Bachelor’s Degree in a related field such as Risk Management, Insurance, Business, Construction Management, or similar
  • Preferred: Customer service experience
  • Preferred: Understanding of property insurance concepts and general claim handling practices
  • Preferred: Baseline knowledge of residential and commercial building construction and components/materials
  • Preferred: Familiarity with water mitigation principles and inspection processes
  • Preferred: Working knowledge of Xactimate and XactContents
  • Ability and willingness to work flexible schedules, overtime, and/or irregular hours

Benefits

Comp & perks
  • Potential yearly incentive pay up to 15% of base salary
  • Annual raise and bonus
  • State Farm pays most of your healthcare premium
  • Multiple healthcare plan options, including a high deductible plan
  • 100% coverage for in-network preventative care
  • Vision, dental, telemedicine, and 24/7 mental health professionals
  • Industry leading training programs
  • Tuition assistance programs
  • Employee resource groups
  • Mentoring
  • Fertility/IVF/adoption assistance
  • College coaching
  • National discount programs
  • Interactive monthly financial workshops
  • Free financial coaching
  • State Farm Federal Credit Union savings account or financing options
  • Up to 20 days annually initially
  • Parental leave
  • Paid holidays
  • Celebration day
  • Life leave (40 hours/year)
  • Bereavement leave
  • Community service/education support days
  • Matching Gift Program
  • Good Neighbor Grant Program
  • Employee Assistance Fund
  • Free financial advisors
  • 401(k) plan with company contributions of up to 7% of salary
  • Work from home opportunities for virtual work