Claim Specialist – Property Field Inspection

State Farm

. Conduct on-site inspections and assessments of residential and commercial property damages .

Posted 11/2/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $63,090 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in conducting property inspections, evaluating claims, and providing exceptional customer service throughout the claims process. Proficient in interpreting insurance policies and negotiating settlements while ensuring compliance with regulatory standards.

Highest-signal resume keywords

Claims InvestigationProperty Damage AssessmentCustomer ServiceNegotiation SkillsXactimate Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims HandlingPolicy EvaluationDamage EstimationReport PreparationRegulatory ComplianceBuilding Construction KnowledgeWater Mitigation PrinciplesTechnical Information InterpretationProblem SolvingAnalytical Skills

Soft Skills

Effective CommunicationInterpersonal SkillsDetail-OrientedOrganizational SkillsEmotional Intelligence

Tools & Technologies

Mobile Office ToolsDesktop ToolsXactContents

Certifications & Qualifications

Valid Driver's LicenseRope and Harness Safety Training

Industry Keywords

Property InsuranceClaims ProcessResidential PropertyCommercial PropertyRisk ManagementInsurance ConceptsConstruction Management

About the role

Key responsibilities & impact

Conduct on-site inspections and assessments of residential and commercial property damages
Meet with insureds as the first point of contact
Explain coverage and estimate damages
Help policyholders through the claims process while providing Remarkable service
Collaborate with policyholders, insurance agents, and other involved parties
Gather information and resolve claims efficiently
Interact with parties who may express strong emotions or concerns
Provide customer service throughout the claims process
Address inquiries and concerns promptly and professionally
Gather evidence and document findings
Prepare detailed reports supporting claims handling
Investigate and adjust personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms to determine claim validity and regulatory compliance
Negotiate and settle claims within authorized limits
Travel outside the assigned area occasionally to assist in other territories
Work from home and use a mobile office/vehicle for in-person appointments

Requirements

What you’ll need

Ability to investigate problems, evaluate information, and make well-supported decisions
Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
Ability to quickly learn unfamiliar concepts, processes, and terminology
Ability to effectively interact with policyholders, agents, and other stakeholders
Effective communication and interpersonal skills for difficult or emotional conversations
Detail-oriented with strong organizational and analytical skills
Proficiency using mobile/desktop tools to document and support claims in the field and remotely
Physical agility for walking, bending, reaching, kneeling, squatting, stooping, lifting, carrying, unfolding, and climbing ladders
Ability to traverse roofs at various heights and pitches using appropriate safety equipment
Ability to crawl in tight spaces
May be required to complete Rope and Harness Safety Training
Valid driver’s license required
Successful completion of required training, applicable proficiency and licensing exams, MVR checks, and background checks
Preferred bachelor’s degree in Risk Management, Insurance, Business, Construction Management, or a similar discipline
Preferred customer service experience
Preferred understanding of property insurance concepts and claim handling practices
Preferred knowledge of residential and commercial building construction and components/materials
Preferred familiarity with water mitigation principles and inspection processes
Preferred working knowledge of Xactimate and XactContents
Ability and willingness to work flexible schedules, overtime, and irregular hours
Competitive candidates should reside within one of the listed zip codes: 80420, 80424, 80435, 80440, 80443, 80449, 80461, 80498, 81211, 81228, 81251, 81645, 81649

Benefits

Comp & perks

Annual raise and bonus
Health and wellbeing programs
Multiple healthcare plan options, including a high deductible plan
100% coverage for in-network preventative care under medical plans
Vision, dental, telemedicine, 24/7 mental health professionals
Industry-leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Up to 20 days annual time off initially
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary
Potential yearly incentive pay up to 15% of base salary