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State Farm

Claim Specialist – Property Field Inspection

State Farm

. Conduct on-site inspections and assessments of residential and commercial property damage .

Posted 11/2/2026full-timeRemote • Maryland • United StatesMid-LevelSenior💰 $63,090 - $90,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in conducting property damage inspections and assessments, effectively guiding policyholders through the claims process while ensuring compliance with coverage and regulatory standards. Proficient in utilizing mobile and desktop tools for documentation and claims support, with strong analytical and organizational skills.

Highest-signal resume keywords
Property Damage InspectionClaims ProcessingRegulatory ComplianceCustomer ServiceXactimate Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Claims InvestigationPolicy InterpretationDamage EstimationNegotiationAnalytical Skills
Soft Skills
Effective CommunicationInterpersonal SkillsDetail-OrientedProblem-SolvingEmotional Intelligence
Tools & Technologies
Mobile Office ToolsDesktop Documentation ToolsXactContents
Certifications & Qualifications
Rope and Harness Safety TrainingValid Driver’s License
Industry Keywords
Property InsuranceClaims Handling PracticesResidential ConstructionCommercial ConstructionWater Mitigation Principles

About the role

Key responsibilities & impact
  • Conduct on-site inspections and assessments of residential and commercial property damage
  • Meet with insureds as the first point of contact, explain coverage, estimate damages, and guide them through the claims process
  • Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims
  • Interact professionally with parties expressing strong emotions or concerns
  • Provide exceptional customer service and address inquiries and concerns
  • Gather evidence, document findings, and prepare detailed reports
  • Investigate and adjust personal and commercial property claims with exposures up to $500,000
  • Evaluate coverage and policy terms to determine claim validity and regulatory compliance
  • Negotiate and settle claims within authorized limits, policy provisions, industry standards, and company guidelines
  • Work from home and use a mobile office/vehicle for in-person appointments in the assigned Salisbury territory
  • Occasionally travel outside the assigned area to assist other territories
  • Work flexible schedules and potentially overtime or irregular hours

Requirements

What you’ll need
  • Ability to investigate problems, evaluate information, and make well-supported decisions
  • Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
  • Ability to quickly learn unfamiliar concepts, processes, and terminology
  • Ability to effectively interact with policyholders, agents, and other stakeholders
  • Effective communication and interpersonal skills for difficult/emotional conversations
  • Detail-oriented with strong organizational and analytical skills
  • Proficiency using mobile/desktop tools to document and support claims in the field and remotely
  • Physical ability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, and climb ladders
  • Ability to use appropriate equipment to traverse roofs at various heights and pitches
  • Ability to crawl in tight spaces
  • May be required to complete Rope and Harness Safety Training
  • Valid driver’s license required
  • Successful completion of required training, applicable proficiency/licensing exams, MVR checks, and background checks
  • Preferred: Bachelor’s Degree in Risk Management, Insurance, Business, Construction Management, or similar
  • Preferred: Customer service experience
  • Preferred: Understanding of property insurance concepts and claim handling practices
  • Preferred: Baseline knowledge of residential and commercial building construction and materials
  • Preferred: Familiarity with water mitigation principles and inspection processes
  • Preferred: Working knowledge of Xactimate and XactContents

Benefits

Comp & perks
  • Potential yearly incentive pay up to 15% of base salary
  • 401k Plan with company contributions of up to 7% of salary
  • Health Insurance; State Farm pays most of the healthcare premium
  • Dental/Vision plans
  • Life Insurance
  • Paid Time Off, initially up to 20 days annually
  • Parental leave
  • Paid holidays
  • Celebration day
  • Life leave (40 hours/year)
  • Bereavement leave
  • Community service/education support days
  • Annual Merit Increases
  • Tuition Reimbursement and tuition assistance programs
  • Industry-leading training programs
  • Employee resource groups
  • Mentoring
  • Fertility/IVF/adoption assistance
  • College coaching
  • National discount programs
  • Interactive monthly financial workshops
  • Free financial coaching
  • State Farm Federal Credit Union savings/financing
  • Health and wellbeing programs
  • Vision, dental, telemedicine, 24/7 mental health professionals
  • Matching Gift Program
  • Good Neighbor Grant Program
  • Employee Assistance Fund
  • Free financial advisors
  • Remote work from home with mobile office/vehicle for field appointments
  • Flexible schedules and potential overtime/irregular hours