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Claim Specialist – Property Field Inspection
State Farm. Conduct on-site inspections and assessments of residential and commercial property damages .
Posted 11/2/2026full-timeRemote • Idaho • United StatesMid-LevelSenior💰 $63,090 - $90,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting property inspections, evaluating claims, and guiding policyholders through the claims process while ensuring compliance with coverage and regulatory standards. Strong communication and interpersonal skills are essential for effectively managing customer interactions and resolving concerns.
Highest-signal resume keywords
Property Claims InvestigationCustomer Service ExperienceXactimate ProficiencyRegulatory Compliance EvaluationEffective Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AdjustmentDamage EstimationPolicy InterpretationAnalytical SkillsDetail-Oriented EvaluationNegotiation SkillsProblem-SolvingDocumentation PreparationBuilding Construction KnowledgeWater Mitigation Principles
Soft Skills
Interpersonal SkillsOrganizational SkillsEmotional IntelligenceAdaptabilityTeam Collaboration
Tools & Technologies
Mobile ToolsDesktop ToolsXactContents
Certifications & Qualifications
Rope and Harness Safety TrainingValid Driver’s License
Industry Keywords
Property InsuranceClaims Handling PracticesResidential PropertyCommercial PropertyRisk Management
About the role
Key responsibilities & impact- Conduct on-site inspections and assessments of residential and commercial property damages
- Meet with insureds as the first point of contact
- Explain coverage, estimate damages, and guide policyholders through the claims process
- Collaborate with policyholders, insurance agents, and other involved parties
- Gather evidence, document findings, and prepare detailed reports
- Investigate and adjust personal and commercial property claims with exposures up to $500,000
- Evaluate coverage and policy terms for claim validity and regulatory compliance
- Negotiate and settle claims within authorized limits
- Provide exceptional customer service and address inquiries and concerns
- Occasionally interact with parties expressing strong emotions or concerns
- Travel outside the assigned area when needed to assist other territories
- Complete virtual work from home as needed
Requirements
What you’ll need- Competitive candidates should reside within one of the listed Boise/Meridian, Idaho ZIP codes and service the same territory
- Ability to investigate problems, evaluate information, and make well-supported decisions
- Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
- Ability to quickly learn unfamiliar concepts, processes, and terminology
- Ability to interact effectively with policyholders, agents, and stakeholders
- Effective communication and interpersonal skills for difficult or emotional conversations
- Detail-oriented with strong organizational and analytical skills
- Proficiency using mobile/desktop tools to document and support claims in the field and remotely
- Physical agility for walking, bending, reaching, kneeling, squatting, stooping, lifting, carrying, unfolding, climbing ladders, traversing roofs, and crawling in tight spaces
- May be required to complete Rope and Harness Safety Training
- Valid driver’s license required; driving is an essential job function
- Successful completion of required training, applicable proficiency and licensing exams, MVR checks, and background checks
- Bachelor’s Degree in a related field such as Risk Management, Insurance, Business, Construction Management, or similar discipline preferred
- Customer service experience preferred
- Understanding of property insurance concepts, coverage fundamentals, and claim handling practices preferred
- Baseline knowledge of residential and commercial building construction and materials preferred
- Familiarity with water mitigation principles and inspection processes preferred
- Working knowledge of Xactimate and XactContents preferred
- Ability and willingness to work flexible schedules, overtime, and irregular hours
Benefits
Comp & perks- Annual raise and bonus
- Potential yearly incentive pay up to 15% of base salary
- State Farm pays most of healthcare premiums
- Multiple healthcare plan options, including a high deductible plan
- 100% coverage for in-network preventative care on all medical plans
- Vision, dental, telemedicine, 24/7 mental health professionals
- Industry-leading training programs
- Tuition assistance programs
- Employee resource groups and mentoring
- Fertility/IVF/adoption assistance
- College coaching
- National discount programs
- Interactive monthly financial workshops
- Free financial coaching
- State Farm Federal Credit Union savings and financing options
- Up to 20 days annually initially
- Parental leave
- Paid holidays
- Celebration day
- Life leave (40 hours/year)
- Bereavement leave
- Community service/education support days
- Matching Gift Program
- Good Neighbor Grant Program
- Employee Assistance Fund
- Free financial advisors
- 401(k) plan with company contributions of up to 7% of salary
- Work from home with a mobile office/vehicle for in-person appointments
- Virtual work opportunities at home