Claim Specialist – Property Field Inspection

State Farm

. Conduct on-site inspections and assessments of residential and commercial property damage .

Posted 11/2/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $69,399 - $104,056 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting property damage inspections and assessments, effectively guiding policyholders through the claims process while ensuring compliance with coverage and regulatory standards. Proficient in utilizing mobile and desktop tools for documentation and claims support.

Highest-signal resume keywords

Property Damage InspectionClaims Process GuidanceXactimate ProficiencyCustomer Service ExperienceRegulatory Compliance Evaluation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Property Claims InvestigationDamage EstimationPolicy InterpretationAnalytical SkillsOrganizational SkillsBuilding Construction KnowledgeWater Mitigation PrinciplesNegotiation SkillsReport PreparationSafety Equipment Usage

Soft Skills

Effective CommunicationInterpersonal SkillsProblem-SolvingEmotional IntelligenceCollaboration

Tools & Technologies

Mobile Office ToolsDesktop Documentation ToolsXactContents

Certifications & Qualifications

Rope and Harness Safety TrainingValid Driver’s License

Industry Keywords

Property InsuranceRisk ManagementClaims AdjustmentResidential ConstructionCommercial Construction

About the role

Key responsibilities & impact

Conduct on-site inspections and assessments of residential and commercial property damage
Serve as the first point of contact with insureds
Explain coverage, estimate damages, and guide policyholders through the claims process
Collaborate with policyholders, insurance agents, and other involved parties
Interact professionally with parties expressing strong emotions or concerns
Provide customer service and address inquiries and concerns
Gather evidence, document findings, and prepare detailed reports
Investigate and adjust personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms for claim validity and regulatory compliance
Negotiate and settle claims within authorized limits
Work remotely from home using a mobile office/vehicle for field appointments
Service the assigned Corona/Orange County/Riverside territory and occasionally assist other territories

Requirements

What you’ll need

Ability to investigate problems, evaluate information, and make well-supported decisions
Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
Ability to quickly learn unfamiliar concepts, processes, and terminology
Ability to interact effectively with policyholders, agents, and other stakeholders
Effective communication and interpersonal skills for difficult or emotional conversations
Strong organizational and analytical skills
Proficiency with mobile and desktop tools for documenting and supporting claims
Physical ability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, traverse roofs using appropriate safety equipment, and crawl in tight spaces
May be required to complete Rope and Harness Safety Training
Valid driver’s license required; Motor Vehicle Record check required
Employees must successfully complete required training, applicable proficiency and licensing exams, MVR checks, and background checks
Bachelor’s Degree in a related field such as Risk Management, Insurance, Business, Construction Management, or similar discipline preferred
Customer service experience preferred
Understanding of property insurance concepts preferred
Baseline knowledge of residential and commercial building construction and components/materials preferred
Familiarity with water mitigation principles and inspection processes preferred
Working knowledge of Xactimate and XactContents preferred
Ability and willingness to work flexible schedules, overtime, and irregular hours

Benefits

Comp & perks

Annual raise and bonus
Health and wellbeing programs
Employer-paid healthcare premiums and multiple healthcare plan options
In-network preventive care covered at 100%
Vision, dental, telemedicine, 24/7 mental health professionals
Industry-leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Up to 20 days of annual time off initially
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary