Claim Specialist – Property Field Inspection

State Farm

. Conduct on-site inspections and assessments of residential and commercial property damage .

Posted 11/2/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $63,090 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting property damage inspections and assessments, effectively communicating with policyholders, and managing the claims process while ensuring compliance with insurance regulations. Proficient in utilizing tools for documentation and analysis, with a strong understanding of property insurance concepts and construction principles.

Highest-signal resume keywords

Property Damage InspectionClaims ManagementCustomer ServiceXactimate ProficiencyRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationDamage AssessmentPolicy EvaluationNegotiationAnalytical Skills

Soft Skills

Effective CommunicationInterpersonal SkillsOrganizational SkillsProblem-SolvingEmotional Intelligence

Tools & Technologies

XactimateXactContentsMobile Documentation Tools

Certifications & Qualifications

Valid Driver's LicenseRope and Harness Safety Training

Industry Keywords

Property InsuranceResidential ConstructionCommercial ConstructionWater MitigationRisk Management

About the role

Key responsibilities & impact

Conduct on-site inspections and assessments of residential and commercial property damage
Meet with insureds as the first point of contact
Explain coverage and estimate damages
Help policyholders through the claims process while providing Remarkable service
Collaborate with policyholders, insurance agents, and other involved parties
Gather information and resolve claims efficiently
Interact with parties who may express strong emotions or concerns
Provide exceptional customer service and address inquiries promptly
Gather evidence, document findings, and prepare detailed reports
Investigate and adjust personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms for claim validity and regulatory compliance
Negotiate and settle claims within authorized limits
Travel outside the assigned area when needed to assist other territories

Requirements

What you’ll need

Ability to investigate problems, evaluate information, and make well-supported decisions
Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
Ability to quickly learn unfamiliar concepts, processes, and terminology
Ability to effectively interact with policyholders, agents, and other stakeholders
Effective communication and interpersonal skills for difficult/emotional conversations
Strong organizational and analytical skills
Proficiency using mobile/desktop tools to document and support claims
Physical ability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, traverse roofs using appropriate safety equipment, and crawl in tight spaces
May be required to complete Rope and Harness Safety Training
Valid driver's license required
Must successfully complete required training, applicable proficiency and licensing exams, MVR checks, and background checks
Bachelor's Degree in a related field such as Risk Management, Insurance, Business, Construction Management or a similar discipline preferred
Customer service experience preferred
Understanding of property insurance concepts preferred
Baseline knowledge of residential and commercial building construction and materials preferred
Familiarity with water mitigation principles and inspection processes preferred
Working knowledge of Xactimate and XactContents preferred

Benefits

Comp & perks

Potential yearly incentive pay up to 15% of base salary
Annual raise and bonus
State Farm pays most of healthcare premium
Multiple healthcare plan options, including a high deductible plan
100% coverage for in-network preventative care
Vision, dental, telemedicine, 24/7 mental health professionals
Industry leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Generous time off policies
Up to 20 days annually initially
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary
Remote-field work from home with mobile office/vehicle for in-person appointments