Claim Specialist – Property Field Inspection

State Farm

. Conduct on-site inspections and assessments of residential and commercial property damages .

Posted 11/2/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $63,090 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting property inspections, evaluating claims, and providing exceptional customer service while effectively communicating with policyholders and stakeholders. Proficient in using mobile and desktop tools for documentation and claims support, with a strong understanding of property insurance concepts and compliance.

Highest-signal resume keywords

Property Claims InvestigationCustomer Service ExperienceXactimate ProficiencyEffective Communication SkillsDetail-Oriented Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims EvaluationDamage AssessmentPolicy InterpretationNegotiation SkillsAnalytical Skills

Soft Skills

Interpersonal SkillsProblem-Solving SkillsOrganizational SkillsEmotional Intelligence

Tools & Technologies

XactContentsMobile Office ToolsDesktop Documentation Tools

Certifications & Qualifications

Rope and Harness Safety TrainingValid Driver's License

Industry Keywords

Property InsuranceClaims Handling PracticesResidential and Commercial PropertiesWater Mitigation PrinciplesConstruction Management

About the role

Key responsibilities & impact

Conduct on-site inspections and assessments of residential and commercial property damages
Meet insureds as the first point of contact, explain coverage, estimate damages, and guide them through the claims process
Collaborate with policyholders, insurance agents, and other parties to gather information and resolve claims
Interact with parties who may express strong emotions or concerns about inspections or claim resolutions
Provide exceptional customer service and address inquiries and concerns promptly
Gather evidence, document findings, and prepare detailed reports
Investigate and adjust personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms to determine claim validity and compliance with local regulations
Negotiate and settle claims within authorized limits according to policy provisions, industry standards, and company guidelines
Work from home while using a mobile office/vehicle for in-person appointments
Service the assigned Auburn, New York territory and occasionally travel outside it to assist other territories
Complete virtual work from home when applicable

Requirements

What you’ll need

Ability to investigate problems, evaluate information, and make well-supported decisions
Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
Ability to quickly learn unfamiliar concepts, processes, and terminology
Ability to interact effectively with policyholders, agents, and stakeholders
Effective communication and interpersonal skills for difficult or emotional conversations
Detail-oriented with strong organizational and analytical skills
Proficiency using mobile/desktop tools to document and support claims in the field and remotely
Physical agility for walking, bending, reaching, kneeling, squatting, stooping, lifting, carrying, unfolding, ladder climbing, roof traversal, and crawling in tight spaces
May be required to complete Rope and Harness Safety Training
Valid driver's license required
Employees must successfully complete required training, applicable proficiency and licensing exams, MVR checks, and background checks
Bachelor’s Degree in a related field such as Risk Management, Insurance, Business, Construction Management, or similar discipline (preferred)
Customer service experience (preferred)
Understanding of property insurance concepts and claim handling practices (preferred)
Baseline knowledge of residential and commercial building construction and materials (preferred)
Familiarity with water mitigation principles and inspection processes (preferred)
Working knowledge of Xactimate and XactContents (preferred)
Ability and willingness to work flexible schedules, overtime, and irregular hours

Benefits

Comp & perks

Annual raise and bonus
Annual incentive pay up to 15% of base salary
State Farm pays most of healthcare premiums
Multiple healthcare plan options, including a high deductible plan
In-network preventive medical care covered at 100%
Vision, dental, telemedicine, 24/7 mental health professionals
Health and wellbeing programs
Industry-leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Generous time off policies
Up to 20 days annual leave initially
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary
Flexible virtual work from home opportunities
Mobile office/vehicle for field appointments