Claim Specialist – Property Field Inspection

State Farm

. Conduct on-site inspections and assessments of residential and commercial property damage .

Posted 11/2/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $78,862 - $112,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting property damage inspections and assessments, effectively communicating with policyholders, and managing claims processes. Proficient in evaluating coverage, negotiating settlements, and utilizing mobile tools for documentation in both residential and commercial contexts.

Highest-signal resume keywords

Property Damage InspectionClaims ManagementCustomer Service ExperienceXactimate ProficiencyUnderstanding of Property Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationCoverage EvaluationReport PreparationNegotiation SkillsAnalytical Skills

Soft Skills

Effective CommunicationInterpersonal SkillsDetail-OrientedOrganizational SkillsEmotional Intelligence

Tools & Technologies

Mobile Office ToolsXactContentsDesktop Documentation Tools

Certifications & Qualifications

Bachelor’s Degree in Related FieldRope and Harness Safety Training

Industry Keywords

Property Insurance ConceptsClaims Handling PracticesResidential and Commercial ConstructionWater Mitigation PrinciplesMotor Vehicle Record Check

About the role

Key responsibilities & impact

Conduct on-site inspections and assessments of residential and commercial property damage
Meet with insureds as the first point of contact, explain coverage, estimate damages, and guide them through the claims process
Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims
Interact professionally with parties expressing strong emotions or concerns
Provide exceptional customer service and promptly address inquiries and concerns
Gather evidence, document findings, and prepare detailed reports
Investigate and adjust personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms to determine claim validity and comply with local regulations
Negotiate and settle claims within authorized limits, policy provisions, industry standards, and company guidelines
Work from home using a mobile office/vehicle for in-person appointments
Service the assigned Westchester, NY territory and occasionally travel outside it to assist other territories
Complete virtual work from home as needed

Requirements

What you’ll need

Ability to investigate problems, evaluate information, and make well-supported decisions
Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
Ability to quickly learn unfamiliar concepts, processes, and terminology
Ability to effectively interact with policyholders, agents, and other stakeholders
Effective communication and interpersonal skills for difficult or emotional conversations
Detail-oriented with strong organizational and analytical skills
Proficiency using mobile/desktop tools to document and support claims in the field and remotely
Physical ability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, traverse roofs, and crawl in tight spaces
May be required to complete Rope and Harness Safety Training
Valid driver’s license required
Motor Vehicle Record check required as part of pre-employment background check
Ability and willingness to work flexible schedules, overtime, and/or irregular hours
Bachelor’s Degree in a related field such as Risk Management, Insurance, Business, Construction Management, or similar discipline (preferred)
Customer service experience (preferred)
Understanding of property insurance concepts and general claim handling practices (preferred)
Baseline knowledge of residential and commercial building construction and components/materials (preferred)
Familiarity with water mitigation principles and inspection processes (preferred)
Working knowledge of Xactimate and XactContents (preferred)
Successful completion of required training, proficiency and licensing exams, MVR checks, and background checks

Benefits

Comp & perks

Potential yearly incentive pay up to 15% of base salary
Annual raise and bonus
Health and wellbeing programs
Employer-paid most of healthcare premium
Multiple healthcare plan options, including a high deductible plan
100% coverage for in-network preventative care
Vision, dental, telemedicine, 24/7 mental health professionals
Industry-leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Generous time off policies
Up to 20 days annually initially
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary
Work-from-home opportunities for virtual work