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Claim Specialist – Property Field Inspection
State Farm. Handle accident- and weather-related claims for homeowners, commercial properties, and large losses .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in handling accident and weather-related claims for homeowners and commercial properties, with a strong focus on customer service and effective communication. Proficient in conducting inspections, evaluating claims, and negotiating settlements while ensuring regulatory compliance.
Highest-signal resume keywords
Claims InvestigationProperty Damage AssessmentCustomer ServiceXactimate ProficiencyRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims HandlingPolicy EvaluationDamage EstimationNegotiationAnalytical Skills
Soft Skills
Effective CommunicationInterpersonal SkillsDetail-OrientedOrganizational SkillsProblem-Solving
Tools & Technologies
XactimateXactContentsMobile Office Tools
Certifications & Qualifications
Valid Driver's LicenseRope and Harness Safety Training
Industry Keywords
Property InsuranceClaims ProcessBuilding ConstructionWater MitigationRisk Management
About the role
Key responsibilities & impact- Handle accident- and weather-related claims for homeowners, commercial properties, and large losses
- Conduct on-site inspections and assessments of residential and commercial property damages
- Serve as the first point of contact with insureds
- Explain coverage and estimate damages
- Guide policyholders through the claims process while providing exceptional service
- Collaborate with policyholders, insurance agents, and other involved parties
- Gather evidence, document findings, and prepare detailed reports
- Investigate and adjust personal and commercial property claims with exposures up to $500,000
- Evaluate coverage and policy terms to determine claim validity and regulatory compliance
- Negotiate and settle claims within authorized limits
- Work from home and use a mobile office/vehicle for in-person appointments
- Service the assigned Columbus, Georgia territory and occasionally travel outside it to assist other territories
- Complete virtual work from home as needed
Requirements
What you’ll need- Ability to investigate problems, evaluate information, and make well-supported decisions
- Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
- Ability to quickly learn unfamiliar concepts, processes, and terminology
- Ability to effectively interact with policyholders, agents, and other stakeholders
- Effective communication and interpersonal skills for difficult or emotional conversations
- Detail-oriented with strong organizational and analytical skills
- Proficiency using mobile/desktop tools to document and support claims
- Physical ability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, traverse roofs, and crawl in tight spaces
- May be required to complete Rope and Harness Safety Training
- Valid driver's license required
- Employees must successfully complete required training, applicable proficiency and licensing exams, MVR checks, and background checks
- Bachelor's Degree in a related field such as Risk Management, Insurance, Business, Construction Management, or similar discipline preferred
- Customer service experience preferred
- Understanding of property insurance concepts and claim handling practices preferred
- Baseline knowledge of residential and commercial building construction and components/materials preferred
- Familiarity with water mitigation principles and inspection processes preferred
- Working knowledge of Xactimate and XactContents preferred
- Ability and willingness to work flexible schedules, overtime, and/or irregular hours
Benefits
Comp & perks- Annual raise and bonus
- Health and wellbeing programs
- Employer-paid healthcare premiums
- Multiple healthcare plan options, including a high deductible plan
- 100% in-network preventive-care coverage under medical plans
- Vision, dental, telemedicine, and 24/7 mental health professionals
- Industry-leading training programs
- Tuition assistance programs
- Employee resource groups
- Mentoring
- Fertility/IVF/adoption assistance
- College coaching
- National discount programs
- Interactive monthly financial workshops
- Free financial coaching
- State Farm Federal Credit Union savings and financing options
- Generous time off policies
- Up to 20 days annually initially
- Parental leave
- Paid holidays
- Celebration day
- Life leave (40 hours/year)
- Bereavement leave
- Community service/education support days
- Matching Gift Program
- Good Neighbor Grant Program
- Employee Assistance Fund
- Free financial advisors
- 401(k) plan with company contributions of up to 7% of salary
- Potential yearly incentive pay up to 15% of base salary