Claim Specialist – Property Field Inspection

State Farm

. Conduct on-site inspections and assessments of residential and commercial property damages .

Posted 11/2/2026full-timeRemote • Connecticut • United StatesMid-LevelSenior💰 $78,862 - $112,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting property inspections, evaluating claims, and providing exceptional customer service while navigating complex insurance policies and regulations. Proficient in utilizing mobile and desktop tools for documentation and claims support in both residential and commercial settings.

Highest-signal resume keywords

Claims InvestigationCustomer ServiceProperty Insurance KnowledgeXactimate ProficiencyRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdjustmentDamage AssessmentPolicy EvaluationNegotiationReport PreparationEvidence GatheringAnalytical SkillsProblem SolvingSafety Equipment UsagePhysical Agility

Soft Skills

Effective CommunicationInterpersonal SkillsDetail-OrientedOrganizational SkillsEmotional Intelligence

Tools & Technologies

Mobile Office ToolsDesktop Documentation ToolsXactimateXactContents

Certifications & Qualifications

Valid Driver's LicenseRope and Harness Safety Training

Industry Keywords

Property ClaimsInsurance ConceptsRisk ManagementBuilding ConstructionWater Mitigation

About the role

Key responsibilities & impact

Conduct on-site inspections and assessments of residential and commercial property damages
Meet with insureds as the first point of contact
Explain coverage and estimate damages
Help policyholders through the claims process while providing exceptional service
Collaborate with policyholders, insurance agents, and other involved parties
Gather information and resolve claims efficiently
Interact with parties who may express strong emotions or concerns
Provide customer service and address inquiries and concerns promptly and professionally
Gather evidence and document findings
Prepare detailed reports supporting claims handling
Investigate and adjust personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms for claim validity and regulatory compliance
Negotiate and settle claims within authorized limits, policy provisions, industry standards, and company guidelines
Work from home and use a mobile office/vehicle for field appointments
Occasionally travel outside the assigned territory to assist other territories

Requirements

What you’ll need

Experienced and highly skilled professional
Ability to investigate problems, evaluate information, and make well-supported decisions
Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
Ability to quickly learn unfamiliar concepts, processes, and terminology
Ability to interact effectively with policyholders, agents, and other stakeholders
Effective communication and interpersonal skills for difficult or emotional conversations
Detail-oriented with strong organizational and analytical skills
Proficiency using mobile/desktop tools to document and support claims in the field and remotely
Physical agility for walking, bending, reaching, kneeling, squatting, stooping, lifting, carrying, unfolding, and climbing ladders
Ability to use safety equipment and traverse roofs at various heights and pitches
Ability to crawl in tight spaces
May be required to complete Rope and Harness Safety Training
Valid driver's license required
Required completion of training, applicable proficiency and licensing exams, MVR checks, and background checks
Preferred bachelor's degree in a related field such as Risk Management, Insurance, Business, Construction Management, or similar
Preferred customer service experience
Preferred understanding of property insurance concepts, coverage fundamentals, and claim handling practices
Preferred knowledge of residential and commercial building construction and components/materials
Preferred familiarity with water mitigation principles and inspection processes
Preferred working knowledge of Xactimate and XactContents
Ability and willingness to work flexible schedules, overtime, and irregular hours

Benefits

Comp & perks

Annual raise and bonus
Health and wellbeing programs
Employer-paid portion of healthcare premiums
Multiple healthcare plan options, including a high deductible plan
In-network preventive care covered at 100%
Vision, dental, telemedicine, and 24/7 mental health professionals
Industry-leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Up to 20 days annually initially
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary
Remote work from home with mobile office/vehicle for field appointments