Claim Specialist – Property Field Inspection

State Farm

. Conduct on-site inspections and assessments of residential and commercial property damages .

Posted 11/2/2026full-timeRemote • Kansas • United StatesMid-LevelSenior💰 $63,090 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting property inspections, evaluating claims, and guiding policyholders through the claims process while ensuring compliance with insurance regulations. Proficient in utilizing mobile and desktop tools for documentation and customer service.

Highest-signal resume keywords

Claims InvestigationProperty Damage AssessmentCustomer Service ExperienceXactimate ProficiencyRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdjustmentCoverage EvaluationPolicy InterpretationAnalytical SkillsDetail-OrientedProblem SolvingNegotiation SkillsDocumentation PreparationBuilding Construction KnowledgeWater Mitigation Principles

Soft Skills

Effective CommunicationInterpersonal SkillsOrganizational SkillsEmotional IntelligenceCollaboration

Tools & Technologies

XactContentsMobile Office ToolsDesktop Documentation Tools

Certifications & Qualifications

Valid Driver's LicenseRope and Harness Safety Training

Industry Keywords

Property InsuranceClaims Handling PracticesResidential PropertyCommercial PropertyRisk Management

About the role

Key responsibilities & impact

Conduct on-site inspections and assessments of residential and commercial property damages
Meet with insureds as the first point of contact
Explain coverage and estimate damages
Guide policyholders through the claims process while providing service
Collaborate with policyholders, insurance agents, and other involved parties
Gather evidence and information to resolve claims efficiently
Handle interactions with parties expressing strong emotions or concerns
Provide customer service and address inquiries and concerns
Document findings and prepare detailed reports
Investigate and adjust personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms for claim validity and regulatory compliance
Negotiate and settle claims within authorized limits
Work from home and use a mobile office/vehicle for field appointments
Travel outside the assigned area to assist in other territories when required

Requirements

What you’ll need

Ability to investigate problems, evaluate information, and make well-supported decisions
Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
Ability to quickly learn unfamiliar concepts, processes, and terminology
Ability to effectively interact with policyholders, agents, and other stakeholders
Effective communication and interpersonal skills for difficult or emotional conversations
Strong organizational, analytical, and detail-oriented skills
Proficiency using mobile and desktop tools to document and support claims
Physical ability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, traverse roofs, and crawl in tight spaces
May be required to complete Rope and Harness Safety Training
Valid driver's license required
Successful completion of required training, proficiency and licensing exams, MVR checks, and background checks
Bachelor's degree in a related field such as Risk Management, Insurance, Business, Construction Management, or similar discipline preferred
Customer service experience preferred
Understanding of property insurance concepts and general claim handling practices preferred
Baseline knowledge of residential and commercial building construction and materials preferred
Familiarity with water mitigation principles and inspection processes preferred
Working knowledge of Xactimate and XactContents preferred
Ability and willingness to work flexible schedules, overtime, and irregular hours

Benefits

Comp & perks

Annual raise and bonus
Health and wellbeing programs
Employer-paid healthcare premiums
Multiple healthcare plan options, including a high deductible plan
100% in-network preventive care coverage under medical plans
Vision, dental, telemedicine, 24/7 mental health professionals
Industry-leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Up to 20 days of annual time off initially
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary
Remote-field work arrangement with work-from-home and mobile office/vehicle