Claim Specialist – Property Field Inspection

State Farm

. Conduct on-site inspections and assessments of residential and commercial property damages .

Posted 11/2/2026full-timeRemote • Oregon • United StatesMid-LevelSenior💰 $63,090 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting property inspections, evaluating claims, and negotiating settlements while providing exceptional customer service. Proficient in interpreting insurance policies and utilizing mobile tools for documentation and claims support.

Highest-signal resume keywords

Property Damage InspectionClaims InvestigationNegotiation SkillsCustomer Service ExperienceXactimate Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdjustmentRegulatory Compliance EvaluationPolicy InterpretationAnalytical SkillsDetail Orientation

Soft Skills

Effective CommunicationInterpersonal SkillsProblem-SolvingEmotional IntelligenceOrganizational Skills

Tools & Technologies

Mobile Office ToolsXactContentsDocumentation Software

Certifications & Qualifications

Valid Driver's LicenseRope and Harness Safety Training

Industry Keywords

Property InsuranceClaims Handling PracticesResidential ConstructionCommercial ConstructionWater Mitigation Principles

About the role

Key responsibilities & impact

Conduct on-site inspections and assessments of residential and commercial property damages
Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims
Interact with parties who express strong emotions or concerns about inspections or claim resolutions
Provide customer service throughout the claims process
Gather evidence, document findings, and prepare detailed reports
Investigate and adjust personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms to determine claim validity and regulatory compliance
Negotiate and settle claims within authorized limits, policy provisions, industry standards, and company guidelines
Work from home while using a mobile office/vehicle for in-person appointments
Service the assigned Portland/Beaverton territory and occasionally travel outside it to assist other territories
Complete virtual work from home as needed

Requirements

What you’ll need

Experienced and highly skilled professional
Ability to investigate problems, evaluate information, and make well-supported decisions
Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
Ability to quickly learn unfamiliar concepts, processes, and terminology
Ability to effectively interact with policyholders, agents, and other stakeholders
Effective communication and interpersonal skills for difficult/emotional conversations
Detail-oriented with strong organizational and analytical skills
Proficiency using mobile/desktop tools to document and support claims in the field and remotely
Physical agility for walking, bending, reaching, kneeling, squatting, stooping, lifting, carrying, unfolding, climbing ladders, traversing roofs, and crawling in tight spaces
May be required to complete Rope and Harness Safety Training
Valid driver's license required
Employees must successfully complete required training, applicable proficiency and licensing exams, MVR checks, and background checks
Preferred: Bachelor's Degree in Risk Management, Insurance, Business, Construction Management, or similar discipline
Preferred: Customer service experience
Preferred: Understanding of property insurance concepts, coverage fundamentals, and claim handling practices
Preferred: Baseline knowledge of residential and commercial construction and building components/materials
Preferred: Familiarity with water mitigation principles and inspection processes
Preferred: Working knowledge of Xactimate and XactContents
Ability and willingness to work flexible schedules, overtime, and/or irregular hours

Benefits

Comp & perks

Potential yearly incentive pay up to 15% of base salary
Annual raise and bonus
State Farm pays most of healthcare premiums
Multiple healthcare plan options, including a high deductible plan
100% coverage for in-network preventative care
Vision, dental, telemedicine, 24/7 mental health professionals
Industry-leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Up to 20 days annual paid time off initially
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary
Work from home with mobile office/vehicle for field appointments
Flexible schedules