Claim Specialist – Property Field Inspection

State Farm

. Conduct on-site inspections and assessments of residential and commercial property damages .

Posted 11/2/2026full-timeRemote • Connecticut • United StatesMid-LevelSenior💰 $78,862 - $112,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting property inspections and assessments, effectively managing claims processes, and providing exceptional customer service. Proficient in evaluating coverage, negotiating claims, and utilizing mobile tools for documentation and reporting.

Highest-signal resume keywords

Property Damage AssessmentClaims InvestigationCustomer Service ExcellenceRegulatory Compliance EvaluationXactimate Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdjustmentCoverage EvaluationReport PreparationNegotiation SkillsProblem InvestigationAnalytical SkillsDetail OrientationTechnical Policy InterpretationBuilding Construction KnowledgeWater Mitigation Principles

Soft Skills

Effective CommunicationInterpersonal SkillsEmotional IntelligenceOrganizational SkillsFlexibility

Tools & Technologies

Mobile Office ToolsXactContentsDesktop Documentation Tools

Certifications & Qualifications

Rope and Harness Safety TrainingValid Driver's License

Industry Keywords

Property InsuranceClaims Handling PracticesRisk ManagementConstruction ManagementCustomer Service Experience

About the role

Key responsibilities & impact

Conduct on-site inspections and assessments of residential and commercial property damages
Meet with insureds as the first point of contact
Explain coverage and estimate damages
Help policyholders through the claims process while providing Remarkable service
Collaborate with policyholders, insurance agents, and other involved parties
Gather information and resolve claims efficiently
Interact with parties who express strong emotions or concerns about inspections or claim resolutions
Provide exceptional customer service and address inquiries and concerns promptly and professionally
Gather evidence, document findings, and prepare detailed reports
Investigate and adjust personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms to determine claim validity and regulatory compliance
Negotiate and settle claims within authorized limits, policy provisions, industry standards, and company guidelines
Work from home and utilize a mobile office/vehicle for in-person appointments
Complete virtual work from home when applicable
Travel outside the assigned area to assist other territories when required

Requirements

What you’ll need

Experienced and highly skilled professional
Ability to investigate problems, evaluate information, and make well-supported decisions
Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
Ability to quickly learn unfamiliar concepts, processes, and terminology
Ability to effectively interact with policyholders, agents, and other stakeholders
Effective communication and interpersonal skills for difficult/emotional conversations
Detail-oriented with strong organizational and analytical skills
Proficiency using mobile/desktop tools to document and support claims in the field and remotely
Physical agility for walking, bending, reaching, kneeling, squatting, stooping, lifting, carrying, unfolding, climbing ladders, traversing roofs, and crawling in tight spaces
May be required to complete Rope and Harness Safety Training
Valid driver's license required
Employees must successfully complete required training, applicable proficiency and licensing exams, Motor Vehicle Record (MVR) checks, and background checks
Preferred: Bachelor’s Degree in a related field such as Risk Management, Insurance, Business, Construction Management, or similar
Preferred: Customer service experience
Preferred: Understanding of property insurance concepts, coverage fundamentals, and general claim handling practices
Preferred: Baseline knowledge of residential and commercial building construction and components/materials
Preferred: Familiarity with water mitigation principles and inspection processes
Preferred: Working knowledge of Xactimate and XactContents
Ability and willingness to work flexible schedules, overtime, and/or irregular hours
Competitive candidates should reside within the listed zip codes and service the same territory: 06484, 06604, 06605, 06606, 06607, 06608, 06610, 06611, 06612, 06615, 06807, 06820, 06824, 06825, 06830, 06831, 06840, 06850

Benefits

Comp & perks

Potential yearly incentive pay up to 15% of base salary
Annual raise and bonus
State Farm pays most of healthcare premium
Multiple healthcare plan options, including a high deductible plan
100% coverage for in-network preventative care
Vision, dental, telemedicine, 24/7 mental health professionals
Industry leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Up to 20 days annually initially
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary