Claim Specialist – Property Field Inspection

State Farm

. Conduct on-site inspections and assessments of residential and commercial property damage .

Posted 11/2/2026full-timeBend • Oregon • United StatesMid-LevelSenior💰 $63,090 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in conducting property damage inspections and assessments, guiding policyholders through the claims process, and negotiating settlements. Proficient in evaluating coverage and ensuring regulatory compliance while providing exceptional customer service.

Highest-signal resume keywords

Property Damage InspectionClaims Process GuidanceNegotiation and SettlementRegulatory Compliance EvaluationXactimate and XactContents Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Property Insurance ConceptsClaims Handling PracticesAnalytical SkillsDetail-Oriented EvaluationBuilding Construction KnowledgeWater Mitigation PrinciplesTechnical Information InterpretationProblem InvestigationDecision MakingDocumentation Preparation

Soft Skills

Effective CommunicationInterpersonal SkillsCustomer Service ExperienceOrganizational SkillsAbility to Handle Difficult Conversations

Tools & Technologies

Mobile/Desktop ToolsClaims Documentation Software

Certifications & Qualifications

Rope and Harness Safety TrainingValid Driver's License

Industry Keywords

Residential PropertyCommercial PropertyInsurance ClaimsRisk ManagementConstruction Management

About the role

Key responsibilities & impact

Conduct on-site inspections and assessments of residential and commercial property damage
Meet with insureds as the first point of contact
Explain coverage and estimate damages
Guide policyholders through the claims process while providing Remarkable service
Collaborate with policyholders, insurance agents, and other involved parties
Gather evidence, document findings, and prepare detailed reports
Investigate and adjust personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms for claim validity and regulatory compliance
Negotiate and settle claims within authorized limits
Work from a home-based mobile office/vehicle for in-person appointments
Travel outside the assigned area when needed to assist other territories
Work flexible schedules, overtime, and irregular hours as business needs require

Requirements

What you’ll need

Reside within one of the listed zip codes and service the same territory
Ability to investigate problems, evaluate information, and make well-supported decisions
Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
Ability to quickly learn unfamiliar concepts, processes, and terminology
Ability to effectively interact with policyholders, agents, and other stakeholders
Effective communication and interpersonal skills for difficult or emotional conversations
Detail-oriented with strong organizational and analytical skills
Proficiency using mobile/desktop tools to document and support claims in the field and remotely
Physical ability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, traverse roofs, and crawl in tight spaces
May be required to complete Rope and Harness Safety Training
Valid driver's license required
Employees must successfully complete required training, applicable proficiency and licensing exams, MVR checks, and background checks
Bachelor’s Degree in a related field such as Risk Management, Insurance, Business, Construction Management or similar discipline (preferred)
Customer service experience (preferred)
Understanding of property insurance concepts and claim handling practices (preferred)
Baseline knowledge of residential and commercial building construction and materials (preferred)
Familiarity with water mitigation principles and inspection processes (preferred)
Working knowledge of Xactimate and XactContents (preferred)

Benefits

Comp & perks

Potential yearly incentive pay up to 15% of base salary
Annual raise and bonus
State Farm pays most of healthcare premium
Multiple healthcare plan options, including a high deductible plan
100% coverage for in-network preventative care
Vision, dental, telemedicine, 24/7 mental health professionals
Industry leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings account and financing options
Initially earn up to 20 days annually
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary
Work-from-home opportunities for virtual work
Mobile office/vehicle for field work