Claim Specialist – Property Field Inspection

State Farm

. Conduct on-site inspections and assessments of residential and commercial property damages .

Posted 11/2/2026full-timeRemote • Utah • United StatesMid-LevelSenior💰 $63,090 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting property inspections, evaluating claims, and guiding policyholders through the claims process while ensuring compliance with regulations. Proficient in utilizing mobile and desktop tools for documentation and claims support in both field and remote settings.

Highest-signal resume keywords

Claims InvestigationProperty Damage AssessmentCustomer ServiceXactimate ProficiencyRisk Management Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdjustmentCoverage EvaluationReport PreparationNegotiationAnalytical SkillsDetail OrientationProblem SolvingTechnical Information InterpretationBuilding Construction KnowledgeWater Mitigation Principles

Soft Skills

Effective CommunicationInterpersonal SkillsOrganizational SkillsEmotional IntelligenceCollaboration

Tools & Technologies

XactContentsMobile Documentation ToolsDesktop Documentation Tools

Certifications & Qualifications

Valid Driver’s LicenseRope and Harness Safety Training (Preferred)

Industry Keywords

Property InsuranceClaims ProcessResidential PropertyCommercial PropertyInsurance ConceptsComplianceRisk ManagementConstruction Management

Tech Stack

Tools & technologies

SaltStack

About the role

Key responsibilities & impact

Conduct on-site inspections and assessments of residential and commercial property damages
Meet with insureds as the first point of contact
Explain coverage, estimate damages, and guide policyholders through the claims process
Collaborate with policyholders, insurance agents, and other involved parties
Gather information and resolve claims efficiently
Provide exceptional customer service and address inquiries and concerns
Gather evidence, document findings, and prepare detailed reports
Investigate and adjust personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms to determine claim validity and compliance with local regulations
Negotiate and settle claims within authorized limits
Work primarily in the field from a home-based mobile office/vehicle, with virtual work from home
Occasionally travel outside the assigned territory to assist other territories
Complete required training, assessments, and licensing exams as applicable

Requirements

What you’ll need

Ability to investigate problems, evaluate information, and make well-supported decisions
Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
Ability to quickly learn unfamiliar concepts, processes, and terminology
Ability to effectively interact with policyholders, agents, and other stakeholders
Effective communication and interpersonal skills for difficult/emotional conversations
Detail-oriented with strong organizational and analytical skills
Proficiency using mobile/desktop tools to document and support claims in the field and remotely
Physical ability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, and climb ladders
Ability to use appropriate equipment to traverse roofs at various heights and pitches
Ability to crawl in tight spaces
May be required to complete Rope and Harness Safety Training
Valid driver’s license required
Motor Vehicle Record (MVR) check required as part of pre-employment background check
Successful completion of required training, applicable proficiency and licensing exam(s), MVR checks, and background checks
Preferred: Bachelor’s Degree in Risk Management, Insurance, Business, Construction Management, or similar
Preferred: Customer service experience
Preferred: Understanding of property insurance concepts, coverage fundamentals, and general claim handling practices
Preferred: Baseline knowledge of residential and commercial building construction and materials
Preferred: Familiarity with water mitigation principles and inspection processes
Preferred: Working knowledge of Xactimate and XactContents
Ability and willingness to work flexible schedules, overtime, and/or irregular hours
Competitive candidates must reside within one of the listed Salt Lake City-area zip codes

Benefits

Comp & perks

Potential yearly incentive pay up to 15% of base salary
Annual raise and bonus
State Farm pays most of healthcare premium
Multiple healthcare plan options, including a high deductible plan
100% coverage for in-network preventative care
Vision, dental, telemedicine, 24/7 mental health professionals
Industry leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Initially earn up to 20 days annually
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary
Work-life balance supported through a standard 38:45-hour work week
Remote-field work from home with mobile office/vehicle for in-person appointments
Opportunities for virtual work completed at home