Claim Specialist – Property Field Inspection

State Farm

. Conduct on-site inspections and assessments of residential and commercial property damage .

Posted 11/2/2026full-timeRemote • Washington • United StatesMid-LevelSenior💰 $69,399 - $99,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting property damage inspections and assessments, effectively guiding policyholders through the claims process while ensuring compliance with insurance regulations. Proficient in utilizing mobile and desktop tools for documentation and claims support, with strong analytical and organizational skills.

Highest-signal resume keywords

Property Damage InspectionClaims AdjustmentCustomer ServiceXactimate ProficiencyRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationDamage EstimationPolicy InterpretationAnalytical SkillsDetail-Oriented

Soft Skills

Effective CommunicationInterpersonal SkillsProblem-SolvingEmotional Intelligence

Tools & Technologies

Mobile Documentation ToolsDesktop Claims Support ToolsXactContents

Certifications & Qualifications

Rope and Harness Safety TrainingValid Driver's License

Industry Keywords

Property InsuranceResidential ConstructionCommercial ConstructionWater Mitigation PrinciplesClaims Process

About the role

Key responsibilities & impact

Conduct on-site inspections and assessments of residential and commercial property damage
Meet insureds as the first point of contact, explain coverage, estimate damages, and guide them through the claims process
Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims
Interact professionally with parties expressing strong emotions or concerns
Provide exceptional customer service and address inquiries and concerns
Gather evidence, document findings, and prepare detailed reports
Investigate and adjust personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms to determine claim validity and regulatory compliance
Negotiate and settle claims within authorized limits according to policy provisions, industry standards, and company guidelines
Work primarily in the field from a home-based mobile office/vehicle, with some virtual work from home
Occasionally travel outside the assigned area to assist other territories

Requirements

What you’ll need

Experienced and highly skilled professional
Ability to investigate problems, evaluate information, and make well-supported decisions
Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
Ability to quickly learn unfamiliar concepts, processes, and terminology
Ability to interact effectively with policyholders, agents, and stakeholders
Effective communication and interpersonal skills for difficult or emotional conversations
Detail-oriented with strong organizational and analytical skills
Proficiency using mobile/desktop tools to document and support claims in the field and remotely
Physical ability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, traverse roofs at various heights and pitches, and crawl in tight spaces
May be required to complete Rope and Harness Safety Training
Valid driver's license required
Competitive candidates must reside within one of the listed Monroe-area ZIP codes and service the same territory
Ability and willingness to work flexible schedules, overtime, and/or irregular hours
Employees must successfully complete required training, applicable proficiency and licensing exams, MVR checks, and background checks
Bachelor's Degree in a related field such as Risk Management, Insurance, Business, Construction Management, or similar discipline preferred
Customer service experience preferred
Understanding of property insurance concepts preferred
Baseline knowledge of residential and commercial building construction and materials preferred
Familiarity with water mitigation principles and inspection processes preferred
Working knowledge of Xactimate and XactContents preferred

Benefits

Comp & perks

Potential yearly incentive pay up to 15% of base salary
Annual raise and bonus
State Farm pays most of healthcare premium
Multiple healthcare plan options, including a high deductible plan
100% coverage for in-network preventative care
Vision, dental, telemedicine, 24/7 mental health professionals
Industry-leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Initially earn up to 20 days annually
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary
Remote-field work from home with mobile office/vehicle
Flexible schedules