Claim Specialist – Property Field Inspection

State Farm

. Handle accident- and weather-related claims for homeowners, commercial properties, and large losses .

Posted 11/2/2026full-timeRemote • Alaska • United StatesMid-LevelSenior💰 $69,399 - $99,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling property claims, conducting inspections, and providing exceptional customer service while effectively collaborating with stakeholders. Proficient in evaluating coverage, negotiating claims, and utilizing mobile tools for documentation and support.

Highest-signal resume keywords

Claims InvestigationProperty Damage AssessmentCustomer Service ExcellenceNegotiation SkillsXactimate Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims HandlingPolicy EvaluationDamage EstimationBuilding Construction KnowledgeWater Mitigation Principles

Soft Skills

Effective CommunicationInterpersonal SkillsDetail-OrientedOrganizational SkillsProblem-Solving

Tools & Technologies

XactimateXactContentsMobile Office Tools

Certifications & Qualifications

Bachelor's Degree in Related FieldRope and Harness Safety Training

Industry Keywords

Property InsuranceClaims ProcessCommercial PropertiesHomeowners InsuranceLocal Regulations

About the role

Key responsibilities & impact

Handle accident- and weather-related claims for homeowners, commercial properties, and large losses
Conduct on-site inspections and assessments of residential and commercial property damage
Meet with insureds as the first point of contact, explain coverage, estimate damages, and guide them through the claims process
Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
Interact with parties who may express strong emotions or concerns about inspections or claim resolutions
Provide exceptional customer service and address inquiries and concerns promptly and professionally
Gather evidence, document findings, and prepare detailed reports
Investigate and adjust personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms to determine claim validity and comply with local regulations
Negotiate and settle claims within authorized limits, policy provisions, industry standards, and company guidelines
Work from home and use a mobile office/vehicle for in-person appointments
Service the Fairbanks/North Star territory and occasionally travel outside the assigned area to assist other territories

Requirements

What you’ll need

Experienced and highly skilled professional
Ability to investigate problems, evaluate information, and make well-supported decisions
Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
Ability to quickly learn unfamiliar concepts, processes, and terminology
Ability to effectively interact with policyholders, agents, and other stakeholders
Effective communication and interpersonal skills for difficult/emotional conversations
Detail-oriented with strong organizational and analytical skills
Proficiency using mobile/desktop tools to document and support claims in the field and remotely
Physical ability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, traverse roofs at various heights and pitches, and crawl in tight spaces
May be required to complete Rope and Harness Safety Training
Valid driver's license required
Must successfully complete required training, applicable proficiency and licensing exams, Motor Vehicle Record checks, and background checks
Bachelor's Degree in a related field such as Risk Management, Insurance, Business, Construction Management, or similar discipline (preferred)
Customer service experience (preferred)
Understanding of property insurance concepts, coverage fundamentals, and general claim handling practices (preferred)
Baseline knowledge of residential and commercial building construction and building components/materials (preferred)
Familiarity with water mitigation principles and inspection processes (preferred)
Working knowledge of Xactimate and XactContents (preferred)
Ability and willingness to work flexible schedules, overtime, and/or irregular hours

Benefits

Comp & perks

Potential yearly incentive pay up to 15% of base salary
Annual raise and bonus
State Farm pays most of healthcare premium
Multiple healthcare plan options, including a high deductible plan
100% coverage for in-network preventative care on all medical plans
Vision, dental, telemedicine, 24/7 mental health professionals
Industry leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings account or financing options
Generous time off policies
Initially earn up to 20 days annually
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary
Remote-field work from home with a mobile office/vehicle for in-person appointments
Virtual work opportunities at home