Claim Specialist – Property Field Inspection

State Farm

. Conduct on-site inspections and assessments of residential and commercial property damages .

Posted 11/2/2026full-timeKennewick • Washington • United StatesMid-LevelSenior💰 $63,090 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in investigating and adjusting property claims, evaluating coverage and policy terms, and providing exceptional customer service. Proficient in using mobile and desktop tools for documentation and claims support while effectively communicating with policyholders and stakeholders.

Highest-signal resume keywords

Claims InvestigationCoverage EvaluationCustomer ServiceXactimate ProficiencyRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdjustmentPolicy InterpretationDamage EstimationAnalytical SkillsDetail Orientation

Soft Skills

Effective CommunicationInterpersonal SkillsProblem SolvingEmotional Intelligence

Tools & Technologies

XactimateXactContentsMobile Office Tools

Certifications & Qualifications

Valid Driver's LicenseRope and Harness Safety Training

Industry Keywords

Property InsuranceClaims ProcessResidential and Commercial PropertiesWater Mitigation PrinciplesConstruction Management

About the role

Key responsibilities & impact

Conduct on-site inspections and assessments of residential and commercial property damages
Meet with insureds as the first point of contact
Explain coverage and estimate damages
Guide policyholders through the claims process while providing Remarkable service
Collaborate with policyholders, insurance agents, and other involved parties
Gather information and resolve claims efficiently
Handle interactions with parties expressing strong emotions or concerns
Provide exceptional customer service and address inquiries promptly and professionally
Gather evidence and document findings
Prepare detailed reports supporting claims handling
Investigate and adjust personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms to determine claim validity and regulatory compliance
Negotiate and settle claims within authorized limits
Work from home and use a mobile office/vehicle for in-person appointments
Service the assigned Tri-Cities territory and occasionally travel outside it to assist other territories

Requirements

What you’ll need

Competitive candidates must demonstrate ability to investigate problems, evaluate information, and make well-supported decisions
Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
Ability to quickly learn unfamiliar concepts, processes, and terminology
Ability to interact effectively with policyholders, agents, and other stakeholders
Effective communication and interpersonal skills for difficult or emotional conversations
Detail-oriented with strong organizational and analytical skills
Proficiency using mobile/desktop tools to document and support claims in the field and remotely
Physical agility for walking, bending, reaching, kneeling, squatting, stooping, lifting, carrying, unfolding, climbing ladders, traversing roofs, and crawling in tight spaces
May be required to complete Rope and Harness Safety Training
Valid driver's license required
Employees must successfully complete required training, applicable proficiency and licensing exams, MVR checks, and background checks
Preferred bachelor's degree in a related field such as Risk Management, Insurance, Business, Construction Management, or similar
Preferred customer service experience
Preferred understanding of property insurance concepts and general claim handling practices
Preferred baseline knowledge of residential and commercial building construction and materials
Preferred familiarity with water mitigation principles and inspection processes
Preferred working knowledge of Xactimate and XactContents
Ability and willingness to work flexible schedules, overtime, and/or irregular hours

Benefits

Comp & perks

Annual raise and bonus
Potential yearly incentive pay up to 15% of base salary
Health and wellbeing programs
State Farm pays most of healthcare premium
Multiple healthcare plan options, including a high deductible plan
100% coverage for in-network preventative care
Vision, dental, telemedicine, 24/7 mental health professionals
Industry-leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Initially earn up to 20 days of paid time off annually
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary
Work-from-home and virtual work opportunities