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Claim Specialist – Property Field Inspection
State Farm. Conduct on-site inspections and assessments of residential and commercial property damage .
Posted 11/2/2026full-timeRemote • Washington • United StatesMid-LevelSenior💰 $63,090 - $90,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting property damage inspections and assessments, effectively guiding policyholders through the claims process while ensuring compliance with coverage and regulatory standards. Proficient in utilizing mobile and desktop tools for documentation and claims management, with strong analytical and interpersonal skills to handle complex situations.
Highest-signal resume keywords
Property Damage InspectionClaims Process ManagementRegulatory Compliance EvaluationCustomer Service ExcellenceXactimate Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationDamage AssessmentPolicy InterpretationAnalytical SkillsDetail OrientationNegotiation SkillsReport PreparationBuilding Construction KnowledgeWater Mitigation PrinciplesRope and Harness Safety Training
Soft Skills
Effective CommunicationInterpersonal SkillsOrganizational SkillsProblem-Solving SkillsEmotional Intelligence
Tools & Technologies
XactimateXactContentsMobile Office ToolsDesktop Documentation Tools
Certifications & Qualifications
Valid Driver's LicenseProficiency and Licensing Exams
Industry Keywords
Property InsuranceClaims Handling PracticesResidential and Commercial PropertiesRisk ManagementConstruction Management
About the role
Key responsibilities & impact- Conduct on-site inspections and assessments of residential and commercial property damage
- Meet with insureds as the first point of contact
- Explain coverage and estimate damages
- Guide policyholders through the claims process while providing Remarkable service
- Collaborate with policyholders, insurance agents, and other involved parties
- Gather information and resolve claims efficiently
- Interact with parties who may express strong emotions or concerns
- Provide exceptional customer service and address inquiries promptly and professionally
- Gather evidence, document findings, and prepare detailed reports
- Investigate and adjust personal and commercial property claims with exposures up to $500,000
- Evaluate coverage and policy terms to determine claim validity and regulatory compliance
- Negotiate and settle claims within authorized limits
- Work from home and use a mobile office/vehicle for field appointments
- Travel outside the assigned area when needed to assist other territories
Requirements
What you’ll need- Experienced and highly skilled professional
- Ability to investigate problems, evaluate information, and make well-supported decisions
- Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
- Ability to quickly learn unfamiliar concepts, processes, and terminology
- Ability to effectively interact with policyholders, agents, and other stakeholders
- Effective communication and interpersonal skills for difficult or emotional conversations
- Detail-oriented with strong organizational and analytical skills
- Proficiency using mobile/desktop tools to document and support claims in the field and remotely
- Physical ability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, traverse roofs, and crawl in tight spaces
- May be required to complete Rope and Harness Safety Training
- Valid driver's license required
- Must successfully complete required training, applicable proficiency and licensing exams, MVR checks, and background checks
- Preferred: Bachelor's Degree in a related field such as Risk Management, Insurance, Business, Construction Management, or similar
- Preferred: Customer service experience
- Preferred: Understanding of property insurance concepts and general claim handling practices
- Preferred: Baseline knowledge of residential and commercial building construction and components/materials
- Preferred: Familiarity with water mitigation principles and inspection processes
- Preferred: Working knowledge of Xactimate and XactContents
- Must reside within one of the listed zip codes: 98223, 98237, 98241, 98252, 98258, 98267, 98284, 98287, 98290
Benefits
Comp & perks- Potential yearly incentive pay up to 15% of base salary
- Annual raise and bonus
- Health and wellbeing programs
- Multiple healthcare plan options, including a high deductible plan
- 100% coverage for in-network preventative care
- Vision and dental coverage
- Telemedicine
- 24/7 mental health professionals
- Industry-leading training programs
- Tuition assistance programs
- Employee resource groups
- Mentoring
- Fertility/IVF/adoption assistance
- College coaching
- National discount programs
- Interactive monthly financial workshops
- Free financial coaching
- State Farm Federal Credit Union savings and financing options
- Up to 20 days of annual time off initially
- Parental leave
- Paid holidays
- Celebration day
- Life leave (40 hours/year)
- Bereavement leave
- Community service/education support days
- Matching Gift Program
- Good Neighbor Grant Program
- Employee Assistance Fund
- Free financial advisors
- 401(k) plan with company contributions of up to 7% of salary