Claim Specialist – Property Field Inspection

State Farm

. Conduct on-site inspections and assessments of residential and commercial property damage .

Posted 11/2/2026full-timeRemote • Iowa • United StatesMid-LevelSenior💰 $63,090 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting property damage inspections and assessments, effectively communicating with policyholders, and managing the claims process. Proficient in evaluating coverage, negotiating settlements, and ensuring regulatory compliance while providing exceptional customer service.

Highest-signal resume keywords

Property Damage InspectionClaims Process ManagementNegotiation and SettlementXactimate ProficiencyCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Property Insurance ConceptsBuilding Construction KnowledgeWater Mitigation PrinciplesAnalytical SkillsOrganizational Skills

Soft Skills

Effective CommunicationInterpersonal SkillsEmotional IntelligenceProblem-Solving SkillsDetail-Oriented

Tools & Technologies

Mobile Office ToolsDesktop ToolsXactContents

Certifications & Qualifications

Rope and Harness Safety TrainingValid Driver's License

Industry Keywords

Residential Property ClaimsCommercial Property ClaimsRegulatory ComplianceClaims AdjustingField Appointments

About the role

Key responsibilities & impact

Conduct on-site inspections and assessments of residential and commercial property damage
Meet insureds as the first point of contact, explain coverage, estimate damages, and guide them through the claims process
Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims
Handle interactions with parties expressing strong emotions or concerns
Provide exceptional customer service and address inquiries and concerns
Gather evidence, document findings, and prepare detailed reports
Investigate and adjust personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms for claim validity and regulatory compliance
Negotiate and settle claims within authorized limits
Work from home and use a mobile office/vehicle for field appointments
Occasionally travel outside the assigned territory to assist other territories

Requirements

What you’ll need

Ability to investigate problems, evaluate information, and make well-supported decisions
Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
Ability to quickly learn unfamiliar concepts, processes, and terminology
Ability to interact effectively with policyholders, agents, and stakeholders
Effective communication and interpersonal skills for difficult or emotional conversations
Detail-oriented with strong organizational and analytical skills
Proficiency using mobile and desktop tools to document and support claims
Physical ability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, climb ladders, traverse roofs, and crawl in tight spaces
May be required to complete Rope and Harness Safety Training
Valid driver's license required
Ability and willingness to work flexible schedules, overtime, and irregular hours
Bachelor's Degree in a related field is preferred
Customer service experience is preferred
Understanding of property insurance concepts is preferred
Baseline knowledge of residential and commercial building construction is preferred
Familiarity with water mitigation principles and inspection processes is preferred
Working knowledge of Xactimate and XactContents is preferred
Successful completion of required training, applicable proficiency and licensing exams, MVR checks, and background checks

Benefits

Comp & perks

Annual raise and bonus
Health and wellbeing programs
Employer-paid healthcare premiums
Medical, vision, dental, telemedicine, and 24/7 mental health coverage
Industry-leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Up to 20 days of annual time off initially
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary
Remote-field work from home with mobile office/vehicle