Claims Appraiser – Auto Estimatics

State Farm

. Collect vehicle information from repair shops or customers .

Posted 11/2/2026full-timeAndover • Massachusetts • United StatesMid-LevelSenior💰 $63,090 - $82,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in auto collision repair and damage estimating, with a strong focus on customer service and effective communication throughout the claims process. Proficient in utilizing automated estimating systems and evaluating vehicle damage while maintaining accountability and resourcefulness.

Highest-signal resume keywords

Auto Damage EstimatingCustomer ServiceCritical ThinkingCCC One KnowledgeMotor Vehicle Physical Damage Appraiser License

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Auto Collision RepairRepair Estimates PreparationTechnical SupportPhoto Documentation EvaluationClaims Process Guidance

Soft Skills

Excellent Communication SkillsDecision-Making SkillsResourcefulnessMulti-Tasking AbilityEmotional Intelligence

Tools & Technologies

Automated Estimating SystemsCCC OneMitchell

Certifications & Qualifications

I-CAR Platinum CertificationMotor Vehicle Physical Damage Appraiser License

Industry Keywords

Claims ProcessVehicle Damage EvaluationMarket Value KnowledgeRepair Shop InteractionCustomer Inquiries Management

About the role

Key responsibilities & impact

Collect vehicle information from repair shops or customers
Complete initial and supplemental estimates via photos or in person
Meet insureds, explain coverage, estimate vehicle damage, and guide them through the claims process
Prepare repair estimates using automated estimating systems
Provide technical support to claim handlers on vehicle repair issues
Apply knowledge of market value and factors affecting reparability
Evaluate bid content, photo documentation, vehicle damage, and causation issues
Answer inbound calls and make outbound calls to customers and repair shops
Provide exceptional customer service throughout the claims process
Address customer inquiries and concerns promptly and professionally
Interact with parties who express strong emotions or concerns about inspections or claim resolutions
Flex between virtual estimates from home and in-person appointments using a mobile office/vehicle
Work outside the assigned territory as business needs dictate

Requirements

What you’ll need

Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
Excellent customer service, critical thinking, and decision-making skills
Strong written and verbal communication skills
Ability to multi-task across technical platforms
Accountability and resourcefulness
Physical agility for stooping, bending, and some physical lifting to evaluate vehicle damage and create repair estimates
Valid driver’s license required
Ability and willingness to work flexible work shifts
May be asked to work overtime and/or irregular hours
Successful completion of required training
Successful completion of applicable proficiency and licensing exams
Successful completion of required Motor Vehicle Record (MVR) checks and background checks
Motor Vehicle Physical Damage Appraiser License preferred
CCC One and/or Mitchell knowledge preferred
I-CAR Platinum Certification preferred

Benefits

Comp & perks

Potential yearly incentive pay up to 15% of base salary
Annual raise and bonus
State Farm pays most of healthcare premium
Multiple healthcare plan options, including a high deductible plan
100% coverage for in-network preventative care
Vision, dental, telemedicine, 24/7 mental health professionals
Health and wellbeing programs
Industry leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Generous time off policies
Up to 20 days annually initially
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary