Claims Appraiser – Auto Estimatics

State Farm

. Collect vehicle information from repair shops or customers .

Posted 11/2/2026full-timeOwensboro • Kentucky • United StatesMid-LevelSenior💰 $63,090 - $82,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in auto damage estimating and customer service, with a strong ability to evaluate vehicle damage and navigate the claims process effectively. Proficient in utilizing automated estimating systems and maintaining communication with customers and repair shops.

Highest-signal resume keywords

Auto Damage EstimatingCustomer ServiceCCC One KnowledgeI-CAR Platinum CertificationMotor Vehicle Physical Damage Appraiser License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vehicle Damage EstimationClaims Process NavigationTechnical SupportPhoto Documentation EvaluationMarket Value Assessment

Soft Skills

Critical ThinkingDecision-MakingWritten CommunicationVerbal CommunicationResourcefulness

Tools & Technologies

Automated Estimating SystemsMobile Office/Vehicle

Certifications & Qualifications

Motor Vehicle Physical Damage Appraiser LicenseI-CAR Platinum Certification

Industry Keywords

Auto Collision RepairAuto Insurance AppraisingRepair EstimatesBid Content EvaluationCustomer Inquiries

About the role

Key responsibilities & impact

Collect vehicle information from repair shops or customers
Complete initial and supplemental estimates via photos or in person
Meet insureds as a first point of contact and explain coverage
Estimate vehicle damage and help customers through the claims process
Utilize automated estimating systems to prepare repair estimates
Provide technical support to claim handlers on vehicle repair issues
Apply knowledge of market value and factors affecting reparability
Evaluate bid content, photo documentation, vehicle damage, and causation issues
Answer inbound calls and make outbound calls to customers and repair shops
Provide exceptional customer service and address inquiries and concerns
Interact with parties who may express strong emotions about inspections or claim resolutions
Flex between virtual estimates from home and in-person appointments using a mobile office/vehicle
Work within the assigned territory and occasionally outside it based on business needs

Requirements

What you’ll need

Experience in auto collision repair, auto damage estimating, and/or auto insurance appraising
Excellent customer service, critical thinking, and decision-making skills
Strong written and verbal communication skills
Ability to multi-task across technical platforms
Accountability and resourcefulness
Physical agility for stooping, bending, and some physical lifting to evaluate vehicle damage and create repair estimates
Valid driver's license required
Must successfully complete required training, applicable proficiency and licensing exams, Motor Vehicle Record checks, and background checks required by various states
Preferred: Motor Vehicle Physical Damage Appraiser License
Preferred: CCC One and/or Mitchell knowledge
Preferred: I-CAR Platinum Certification
Ability and willingness to work flexible shifts, overtime, and/or irregular hours

Benefits

Comp & perks

Annual raise and bonus
Annual incentive pay up to 15% of base salary
Health and wellbeing programs
Employer-paid portion of healthcare premiums
Multiple healthcare plan options, including a high deductible plan
100% in-network preventative medical care coverage
Vision, dental, and telemedicine benefits
24/7 mental health professionals
Industry-leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Up to 20 days of annual time off initially
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary