Claims Appraiser – Auto Estimatics

State Farm

. Collect vehicle information from repair shops or customers .

Posted 11/2/2026full-timeCleveland • Ohio • United StatesMid-LevelSenior💰 $63,090 - $82,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in auto collision repair and damage estimating, with strong customer service and communication skills to effectively guide clients through the claims process. Proficient in utilizing automated estimating systems and evaluating vehicle damage while maintaining accountability and resourcefulness.

Highest-signal resume keywords

Auto Collision Repair ExperienceAuto Damage EstimatingCustomer Service SkillsCCC One KnowledgeI-CAR Platinum Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vehicle Damage EvaluationRepair Estimate PreparationTechnical Support for Claim HandlersMulti-Tasking Across Technical PlatformsCritical ThinkingDecision-Making

Soft Skills

Excellent Communication SkillsAccountabilityResourcefulness

Tools & Technologies

Automated Estimating SystemsCCC OneMitchell

Certifications & Qualifications

Motor Vehicle Physical Damage Appraiser LicenseI-CAR Platinum Certification

Industry Keywords

Claims ProcessMarket Value KnowledgePhoto DocumentationRepair Shops InteractionFlexible Work Shifts

About the role

Key responsibilities & impact

Collect vehicle information from repair shops or customers
Complete initial and supplemental estimates via photos or in person
Meet with insureds, explain coverage, estimate vehicle damage, and guide them through the claims process
Utilize automated estimating systems to prepare repair estimates
Provide technical support to claim handlers on vehicle repair issues
Apply knowledge of market value and factors affecting reparability
Evaluate bid content, photo documentation, vehicle damage, and causation issues
Answer inbound calls and make outbound calls to customers and repair shops
Provide exceptional customer service and address inquiries and concerns
Interact with parties who may express strong emotions or concerns about inspections or claim resolutions
Flex between virtual estimates from home and in-person appointments with body shops and customers
Work outside the assigned territory when business needs require

Requirements

What you’ll need

Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
Excellent customer service, critical thinking, and decision-making skills
Strong written and verbal communication skills
Ability to multi-task across technical platforms
Accountability and resourcefulness
Physical agility for stooping, bending, and some physical lifting to evaluate vehicle damage and create repair estimates
Valid driver’s license required
Willingness and ability to work flexible work shifts and potentially overtime and/or irregular hours
Successful completion of required training, applicable proficiency and licensing exams, Motor Vehicle Record checks, and background checks
Motor Vehicle Physical Damage Appraiser License preferred
CCC One and/or Mitchell knowledge preferred
I-CAR Platinum Certification preferred

Benefits

Comp & perks

Annual raise and bonus
Health and wellbeing programs
Employer-paid healthcare premiums and multiple healthcare plan options
In-network preventive care coverage
Vision, dental, telemedicine, 24/7 mental health professionals
Industry-leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Up to 20 days annually initially
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary
Flexible work arrangement combining work from home with a mobile office/vehicle for in-person appointments