Claims Appraiser – Auto Estimatics

State Farm

. Collect vehicle information from repair shops or customers .

Posted 11/2/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSenior💰 $63,090 - $82,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in auto collision repair and damage estimating, with a strong focus on customer service and effective communication. Proficient in using automated estimating systems and evaluating vehicle damage while maintaining accountability and resourcefulness.

Highest-signal resume keywords

Auto Collision Repair ExperienceAuto Damage EstimatingCustomer Service SkillsCCC One KnowledgeI-CAR Platinum Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Auto Damage EstimatingVehicle Damage EvaluationAutomated Estimating SystemsPhoto Documentation AnalysisMarket Value Knowledge

Soft Skills

Critical ThinkingDecision-Making SkillsStrong Written CommunicationStrong Verbal CommunicationAccountability

Tools & Technologies

CCC OneMitchell

Certifications & Qualifications

Motor Vehicle Physical Damage Appraiser LicenseI-CAR Platinum Certification

Industry Keywords

Claims ProcessRepair EstimatesCustomer InquiriesPhysical AgilityFlexible Shifts

About the role

Key responsibilities & impact

Collect vehicle information from repair shops or customers
Complete initial and supplemental estimates using photos or in-person inspections
Meet insureds, explain coverage, estimate vehicle damage, and assist them through the claims process
Provide Remarkable® customer service
Use automated estimating systems to prepare repair estimates
Provide technical support to claim handlers on vehicle repair issues
Apply market value knowledge and other factors affecting reparability
Evaluate bid content, photo documentation, vehicle damage, and causation issues
Answer inbound and make outbound calls to customers and repair shops
Address customer inquiries and concerns promptly and professionally
Interact with parties who may express strong emotions about inspections or claim resolutions
Flex between virtual estimates from home and in-person appointments using a mobile office/vehicle
Work outside the assigned territory when business needs require

Requirements

What you’ll need

Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
Excellent customer service, critical thinking, and decision-making skills
Strong written and verbal communication skills
Ability to multi-task across technical platforms
Accountability and resourcefulness
Physical agility for stooping, bending, and some physical lifting to evaluate vehicle damage and create repair estimates
Valid driver’s license required
Must successfully complete required training, applicable proficiency and licensing exams, Motor Vehicle Record checks, and background checks
Preferred: Motor Vehicle Physical Damage Appraiser License
Preferred: CCC One and/or Mitchell knowledge
Preferred: I-CAR Platinum Certification
Willingness and ability to work flexible shifts, overtime, and/or irregular hours
Reside within a commutable distance of the Charlotte, NC territory

Benefits

Comp & perks

Annual raise and bonus
Health and wellbeing programs
Employer-paid healthcare premiums and multiple healthcare plan options
In-network preventative care coverage
Vision, dental, telemedicine, 24/7 mental health professionals
Industry-leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Generous time off policies
Up to 20 days annually initially
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary
Flexible work arrangement combining work from home with a mobile office/vehicle