Claims Appraiser – Auto Estimatics

State Farm

. Collect vehicle information from repair shops or customers .

Posted 11/2/2026full-timeNaples • Florida • United StatesMid-LevelSenior💰 $63,090 - $82,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in auto collision repair and damage estimating, with a strong focus on customer service and effective communication. Proficient in utilizing automated estimating systems and evaluating vehicle damage while providing exceptional support throughout the claims process.

Highest-signal resume keywords

Auto Damage EstimatingCustomer ServiceCCC One KnowledgeI-CAR Platinum CertificationMotor Vehicle Physical Damage Appraiser License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Auto Collision RepairVehicle Damage EvaluationRepair Estimate PreparationTechnical SupportMulti-Tasking Across Platforms

Soft Skills

Critical ThinkingDecision-MakingStrong Communication

Tools & Technologies

Automated Estimating SystemsCCC OneMitchell

Certifications & Qualifications

I-CAR Platinum CertificationMotor Vehicle Physical Damage Appraiser License

Industry Keywords

Claims ProcessMarket Value KnowledgePhoto DocumentationRepair Bid Evaluation

About the role

Key responsibilities & impact

Collect vehicle information from repair shops or customers
Complete initial and supplemental estimates via photos or in person
Meet with insureds and serve as a first point of contact
Explain coverage and estimate vehicle damage
Guide customers through the claims process while providing Remarkable service
Utilize automated estimating systems to prepare repair estimates
Provide technical support to claim handlers on vehicle repair issues
Apply knowledge of market value and factors affecting reparability
Evaluate bid content, photo documentation, vehicle damage, and causation issues
Answer inbound calls and make outbound calls to customers and repair shops
Provide exceptional customer service and address inquiries and concerns
Interact with parties who may express strong emotions about inspections or claim resolutions
Flex between working from home on virtual estimates and using a mobile office/vehicle for in-person appointments

Requirements

What you’ll need

Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
Excellent customer service, critical thinking, and decision-making skills
Strong written and verbal communication skills
Ability to multi-task across technical platforms
Accountability and resourcefulness
Physical agility for stooping, bending, and some physical lifting to evaluate vehicle damage and create repair estimates
Valid driver’s license required
Ability and willingness to work flexible shifts, overtime, and/or irregular hours
Successful completion of required training, applicable proficiency and licensing exams, Motor Vehicle Record checks, and background checks
Motor Vehicle Physical Damage Appraiser License preferred
CCC One and/or Mitchell knowledge preferred
I-CAR Platinum Certification preferred

Benefits

Comp & perks

Annual raise and bonus
Health and wellbeing programs
Employer-paid healthcare premiums and multiple healthcare plan options
Vision, dental, telemedicine, and 24/7 mental health professionals
Industry-leading training programs
Tuition assistance programs
Employee resource groups and mentoring
Fertility, IVF, and adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops and free financial coaching
State Farm Federal Credit Union savings and financing options
Up to 20 days of annual paid time off initially
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service and education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary
Potential yearly incentive pay up to 15% of base salary