Claims Appraiser – Auto Estimatics

State Farm

. Collect vehicle information from repair shops or customers .

Posted 11/2/2026full-timeKnoxville • Tennessee • United StatesMid-LevelSenior💰 $63,090 - $82,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in auto collision repair and damage estimating, with strong customer service and communication skills to effectively guide clients through the claims process. Proficient in utilizing automated estimating systems and evaluating vehicle damage while maintaining accountability and resourcefulness.

Highest-signal resume keywords

Auto Damage EstimatingCustomer ServiceCCC One KnowledgeI-CAR Platinum CertificationMotor Vehicle Physical Damage Appraiser License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Auto Collision RepairVehicle Damage EvaluationRepair EstimationTechnical SupportMulti-Tasking Across Platforms

Soft Skills

Critical ThinkingDecision-MakingStrong Communication

Tools & Technologies

Automated Estimating SystemsCCC OneMitchell

Certifications & Qualifications

I-CAR Platinum CertificationMotor Vehicle Physical Damage Appraiser License

Industry Keywords

Claims ProcessMarket ValuePhoto DocumentationCausation IssuesRepair Estimates

About the role

Key responsibilities & impact

Collect vehicle information from repair shops or customers
Complete initial and supplemental estimates via photos or in person
Meet insureds, explain coverage, estimate vehicle damage, and guide them through the claims process
Utilize automated estimating systems to prepare repair estimates
Provide technical support to claim handlers on vehicle repair issues
Apply knowledge of market value and factors affecting reparability
Evaluate bid content, photo documentation, vehicle damage, and causation issues
Answer inbound calls and make outbound calls to customers and repair shops
Provide exceptional customer service and address inquiries and concerns
Interact with parties who may express strong emotions about inspections or claim resolutions
Flex between working from home for virtual estimates and using a mobile office/vehicle for in-person appointments
Work outside the assigned territory when business needs dictate

Requirements

What you’ll need

Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
Excellent customer service, critical thinking, and decision-making skills
Strong written and verbal communication skills
Ability to multi-task across technical platforms
Accountability and resourcefulness
Physical agility to allow for stooping, bending, and some physical lifting to evaluate vehicle damage and create repair estimates
Valid driver’s license required
Motor Vehicle Record (MVR) check as part of the pre-employment background check
Successful completion of required training, applicable proficiency and licensing exams, MVR checks, and background checks required by various states
Motor Vehicle Physical Damage Appraiser License preferred
CCC One and/or Mitchell knowledge preferred
I-CAR Platinum Certification preferred
Ability and willingness to work flexible shifts, overtime, and/or irregular hours
Must reside within a commutable distance of the Knoxville territory

Benefits

Comp & perks

Potential yearly incentive pay up to 15% of base salary
Annual raise and bonus
State Farm pays most of healthcare premium
Multiple healthcare plan options, including a high deductible plan
100% coverage for in-network preventative care
Vision, dental, telemedicine, 24/7 mental health professionals
Industry leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
Savings account or financing through State Farm Federal Credit Union
Initially earn up to 20 days annually
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary