Claims Appraiser – Auto Estimatics

State Farm

. Collect vehicle information from repair shops or customers .

Posted 11/2/2026full-timeGaithersburg • Maryland • United StatesMid-LevelSenior💰 $69,399 - $91,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in auto collision repair and damage estimating, with strong customer service and communication skills to effectively assist clients through the claims process. Proficient in utilizing automated estimating systems and evaluating vehicle damage while maintaining accountability and resourcefulness.

Highest-signal resume keywords

Auto Damage EstimatingCustomer ServiceCCC One KnowledgeI-CAR Platinum CertificationMotor Vehicle Physical Damage Appraiser License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Auto Collision RepairEstimating Vehicle DamageTechnical Support for ClaimsPhoto Documentation EvaluationMulti-Tasking Across Technical Platforms

Soft Skills

Critical ThinkingDecision-MakingStrong Written CommunicationStrong Verbal CommunicationAccountability

Tools & Technologies

Automated Estimating SystemsCCC OneMitchell

Certifications & Qualifications

Motor Vehicle Physical Damage Appraiser LicenseI-CAR Platinum Certification

Industry Keywords

Claims ProcessRepair EstimatesMarket Value KnowledgeVehicle Damage EvaluationCustomer Interaction

About the role

Key responsibilities & impact

Collect vehicle information from repair shops or customers
Complete initial and supplemental estimates via photos or in person
Meet insureds and explain coverage
Estimate vehicle damage and assist customers through the claims process
Utilize automated estimating systems to prepare repair estimates
Provide technical support to claim handlers on vehicle repair issues
Apply knowledge of market value and factors affecting reparability
Evaluate bid content, photo documentation, vehicle damage, and causation issues
Answer inbound calls and make outbound calls to customers and repair shops
Provide exceptional customer service and promptly address inquiries and concerns
Interact with parties who may express strong emotions about inspections or claim resolutions
Flex between working from home on virtual estimates and using a mobile office/vehicle for in-person appointments with body shops and customers
Work outside the assigned territory as business needs dictate

Requirements

What you’ll need

Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
Excellent customer service, critical thinking, and decision-making skills
Strong written and verbal communication skills
Ability to multi-task across technical platforms
Accountability and resourcefulness
Physical agility for stooping, bending, and some physical lifting to evaluate vehicle damage and create repair estimates
Valid driver’s license required
Ability and willingness to work flexible shifts
May be asked to work overtime and/or irregular hours
Successful completion of required training, applicable proficiency and licensing exams, Motor Vehicle Record checks, and background checks
Motor Vehicle Physical Damage Appraiser License preferred
CCC One and/or Mitchell knowledge preferred
I-CAR Platinum Certification preferred

Benefits

Comp & perks

Potential yearly incentive pay up to 15% of base salary
401k Plan with company contributions of up to 7% of salary
Health Insurance; State Farm pays most of the healthcare premium
Dental/Vision plans
Life Insurance
Paid Time Off, initially up to 20 days annually
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Annual Merit Increases
Tuition Reimbursement and tuition assistance programs
Health and wellbeing programs
Telemedicine
24/7 mental health professionals
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
Employee resource groups
Mentoring
Industry-leading training programs