Claims Appraiser – Auto Estimatics

State Farm

. Collect vehicle information from repair shops or customers .

Posted 11/2/2026full-timeAndover • Massachusetts • United StatesMid-LevelSenior💰 $69,399 - $91,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in auto collision repair and damage estimating, with strong customer service and communication skills to effectively guide clients through the claims process. Proficient in utilizing automated estimating systems and evaluating vehicle damage while maintaining accountability and resourcefulness.

Highest-signal resume keywords

Auto Damage EstimatingCustomer ServiceCritical ThinkingCommunication SkillsMotor Vehicle Physical Damage Appraiser License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Auto Collision RepairEstimating Vehicle DamageTechnical SupportPhoto Documentation EvaluationMulti-Tasking Across Technical Platforms

Soft Skills

Decision-MakingAccountabilityResourcefulness

Tools & Technologies

CCC OneMitchellAutomated Estimating Systems

Certifications & Qualifications

I-CAR Platinum CertificationMotor Vehicle Record (MVR) Checks

Industry Keywords

Claims ProcessRepair EstimatesMarket Value KnowledgeVehicle Damage EvaluationIn-Person Appointments

About the role

Key responsibilities & impact

Collect vehicle information from repair shops or customers
Complete initial and supplemental estimates via photos or in person
Meet with insureds and explain coverage
Estimate vehicle damage and assist customers through the claims process
Utilize automated estimating systems to prepare repair estimates
Provide technical support to claim handlers on vehicle repair issues
Apply knowledge of market value and factors affecting reparability
Evaluate bid content, photo documentation, vehicle damage, and causation issues
Answer inbound calls and make outbound calls to customers and repair shops
Provide exceptional customer service and address inquiries and concerns
Interact with parties who may express strong emotions about inspections or claim resolutions
Flex between working from home for virtual estimates and using a mobile office/vehicle for in-person appointments
Work outside the assigned territory as business needs dictate
Work flexible shifts and, when requested, overtime or irregular hours

Requirements

What you’ll need

Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
Excellent customer service, critical thinking, and decision-making skills
Strong written and verbal communication skills
Ability to multi-task across technical platforms
Accountability and resourcefulness
Physical agility to allow for stooping, bending, and some physical lifting to evaluate vehicle damage and create repair estimates
A valid driver’s license is required
Successfully complete required training
Successfully complete applicable proficiency and licensing exams
Successfully complete Motor Vehicle Record (MVR) checks and background checks required of various states
Preferred: Motor Vehicle Physical Damage Appraiser License
Preferred: CCC One and/or Mitchell knowledge
Preferred: I-CAR Platinum Certification

Benefits

Comp & perks

Potential yearly incentive pay up to 15% of base salary
Annual raise and bonus
State Farm pays most of healthcare premium
Multiple healthcare plan options, including a high deductible plan
100% coverage for in-network preventative care
Vision, dental, telemedicine, 24/7 mental health professionals
Industry leading training programs
Tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union savings and financing options
Up to 20 days annually initially
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of salary