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State Farm

Claims Appraiser – Auto Estimatics

State Farm

. Collect vehicle information from repair shops or customers .

Posted 11/2/2026full-timeGaithersburg • Maryland • United StatesMid-LevelSenior💰 $69,399 - $91,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in auto collision repair and damage estimating, with strong customer service and communication skills to effectively guide clients through the claims process. Proficient in utilizing automated estimating systems and evaluating vehicle damage while maintaining accountability and resourcefulness.

Highest-signal resume keywords
Auto Collision Repair ExperienceAuto Damage EstimatingCustomer Service SkillsCCC One KnowledgeI-CAR Platinum Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Vehicle Damage EvaluationRepair Estimate PreparationTechnical Support for ClaimsMulti-Tasking Across PlatformsPhoto Documentation Analysis
Soft Skills
Critical ThinkingDecision-MakingStrong Communication SkillsAccountabilityResourcefulness
Tools & Technologies
Automated Estimating SystemsMobile Office/Vehicle
Certifications & Qualifications
Motor Vehicle Physical Damage Appraiser License
Industry Keywords
Claims ProcessMarket Value KnowledgeRepairability FactorsIn-Person AppointmentsFlexible Shifts

About the role

Key responsibilities & impact
  • Collect vehicle information from repair shops or customers
  • Complete initial and supplemental estimates via photos or in person
  • Meet with insureds, explain coverage, estimate vehicle damage, and guide them through the claims process
  • Utilize automated estimating systems to prepare repair estimates
  • Provide technical support to claim handlers on vehicle repair issues
  • Apply knowledge of market value and factors affecting reparability
  • Evaluate bid content, photo documentation, vehicle damage, and causation issues
  • Answer inbound calls and make outbound calls to customers and repair shops
  • Provide exceptional customer service and address inquiries and concerns
  • Interact with parties who may express strong emotions about inspections or claim resolutions
  • Work from home on virtual estimates and use a mobile office/vehicle for in-person appointments with body shops and customers
  • Potentially work outside the assigned territory as business needs dictate

Requirements

What you’ll need
  • Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
  • Excellent customer service, critical thinking, and decision-making skills
  • Strong written and verbal communication skills
  • Ability to multi-task across technical platforms
  • Accountability and resourcefulness
  • Physical agility for stooping, bending, and some physical lifting to evaluate vehicle damage and create repair estimates
  • Valid driver’s license required
  • Ability and willingness to work flexible shifts, overtime, and/or irregular hours
  • Successful completion of required training, applicable proficiency and licensing exams, Motor Vehicle Record checks, and background checks
  • Preferred: Motor Vehicle Physical Damage Appraiser License
  • Preferred: CCC One and/or Mitchell knowledge
  • Preferred: I-CAR Platinum Certification

Benefits

Comp & perks
  • Potential yearly incentive pay up to 15% of base salary
  • 401k Plan with company contributions of up to 7% of salary
  • Health Insurance
  • Dental/Vision plans
  • Life Insurance
  • Paid Time Off
  • Annual Merit Increases
  • Tuition Reimbursement
  • Health and wellbeing programs
  • 100% coverage for in-network preventative care on medical plans
  • Vision, dental, telemedicine, and 24/7 mental health professionals
  • Industry leading training programs
  • Tuition assistance programs
  • Employee resource groups
  • Mentoring
  • Fertility/IVF/adoption assistance
  • College coaching
  • National discount programs
  • Interactive monthly financial workshops
  • Free financial coaching
  • State Farm Federal Credit Union savings/financing options
  • Up to 20 days annually initially
  • Parental leave
  • Paid holidays
  • Celebration day
  • Life leave (40 hours/year)
  • Bereavement leave
  • Community service/education support days
  • Matching Gift Program
  • Good Neighbor Grant Program
  • Employee Assistance Fund
  • Free financial advisors
  • Flexible work arrangements between home-based virtual estimates and mobile office/vehicle appointments