Eligibility Agent

State of Iowa - Executive Branch

. Interview applicants to determine initial and ongoing eligibility for program benefits .

Posted 10/28/2026full-timeAugusta • Maine • United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in evaluating eligibility for program benefits, conducting interviews, and ensuring compliance with unemployment benefit program laws and regulations. Proficient in gathering and analyzing information to maintain accurate case records and effectively communicate findings.

Highest-signal resume keywords

Eligibility DeterminationInterviewing SkillsKnowledge of Unemployment Benefit LawsData AnalysisEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Eligibility EvaluationData GatheringCase Record MaintenanceReport DevelopmentBenefit Overpayment Assessment

Soft Skills

Customer ServiceDe-escalation TechniquesOrganizational SkillsIndependent WorkEffective Writing

Tools & Technologies

Standard Computer Desktop Programs

Industry Keywords

Program BenefitsPublic-Facing WorkHearings ProceduresFederal ProgramsState Programs

About the role

Key responsibilities & impact

Interview applicants to determine initial and ongoing eligibility for program benefits
Evaluate information and apply standards and criteria to establish eligibility and determine benefits accurately
Explain program eligibility requirements, rules, regulations, and individual rights and responsibilities
Detect and resolve discrepancies to ensure information accuracy and completeness
Refer clients to programs and services that increase claimant marketability and address needs
Develop reports, testify, and represent the Department at hearings
Research and identify possible benefit overpayments
Assess overpayment causes and determine potential misrepresentation
Make referrals and identify the scope of non-fraudulent overpayments
Examine and evaluate primary and collateral information in case records
Determine ongoing accuracy and address deficiencies
Work with claimants, employers, and other partners to obtain and verify information
Review monetary determinations for accuracy

Requirements

What you’ll need

Four-year combination of education, training, and/or progressively responsible experience demonstrating competency in quality customer service and complex public-facing work involving applications, program benefits, or employment services with an eligibility or compliance component
Interviewing and data-gathering skills for eligibility determinations, claims resolutions, and/or customer service requests
Alternatively, a Bachelor's Degree in Social Services, Business Administration, or another related field
Knowledge of unemployment benefit program laws, rules, policies, procedures, terminology, operations, and eligibility requirements
Knowledge of verbal and nonverbal communication and behavior
Knowledge of interviewing methods and techniques
Knowledge of standard computer desktop programs
Knowledge of federal, state, and local programs and services for client groups
Knowledge of hearings procedures
Ability to communicate effectively and write clearly
Ability to work independently and organize and prioritize work
Ability to read and implement policies, guidelines, complex forms, and documents
Ability to de-escalate situations and work effectively with people from various social and economic backgrounds
Ability to evaluate client situations and offer advice
Ability to maintain accurate, complete, and well-documented case records
Ability to gather and analyze information and make sound recommendations
Ability to prepare and present case facts, evidence, and testimony
Must be unable to require visa sponsorship or STEM OPT extensions

Benefits

Comp & perks

13 paid holidays
12 days of sick leave
3+ weeks of vacation leave annually
Personal leave for overtime-exempt employees
State-paid employee-only health insurance premiums at 85%-100%
Health insurance premium credit reducing employee-only premiums by 5%
State-paid employee-only dental premiums at 100%
Maine Public Employees Retirement System contribution of 14.06% of pay
Gym membership reimbursement up to $40 per month
Health and dependent care flexible spending accounts
Public Service Student Loan Forgiveness eligibility
Living Resources employee assistance program
42 consecutive calendar days of fully paid parental leave
Additional unpaid leave may be available under the Family and Medical Leave Act
Voluntary deferred compensation through a MaineSaves 457(b) account
Additional wellness benefits
Hybrid work schedule