Customer Assistance Representative I

State of Oklahoma

. Provide services and assistance to taxpayers, customers, or clients .

Posted 9/17/2026part-timeAlva • Oklahoma • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and the ability to analyze and resolve inquiries related to state laws and agency policies. Proficient in maintaining records and utilizing office technologies to support business operations.

Highest-signal resume keywords

Customer Service ExperienceKnowledge of Office MethodsAbility to Analyze SituationsGood Communication SkillsBasic Bookkeeping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clerical Office WorkBasic BookkeepingInventory TechniquesMathematicsOffice ProceduresData AnalysisRecord MaintenanceFiling SystemsDecision MakingReport Review

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-Solving Skills

Tools & Technologies

Office MachinesCurrent Office TechnologiesComputers

Industry Keywords

State LawsAgency PoliciesBusiness OperationsPublic AdministrationCustomer Inquiries

About the role

Key responsibilities & impact

Provide services and assistance to taxpayers, customers, or clients
Resolve questions and problems concerning state laws or agency policies and procedures
Respond to requests for publications and forms
Analyze information to determine the nature of problems
Advise customers on laws, policies, and procedures related to agency business operations
Review and analyze requests concerning filing requirements, due dates, registration procedures, and related information
Research laws and rules to respond to requests
Coordinate with other divisions or units to clarify policies, determine account status, issue clearances, and resolve problems
Route requests for materials, publications, or information to appropriate units
Review and edit forms to verify computations, status, and other data
Determine reporting requirements based on business activity and related laws
Review records to identify tax accounts that can be closed
Conduct inventories of publications, forms, supplies, and other materials
Maintain records, files, reports, and other materials
Serve walk-in, telephone, and written inquiries
Be present at the office as an essential job function
Perform other duties as assigned

Requirements

What you’ll need

One year of experience in clerical office work or as a customer service representative; or an equivalent combination of education and experience
Thirty semester hours of college, including six semesters in business or public administration, may substitute for the required experience
Knowledge of office methods and procedures, grammar, punctuation and spelling, mathematics, basic bookkeeping, inventory techniques, telephone procedures, standard business communications, and current office technologies
Ability to operate computers and office machines
Ability to follow oral and written instructions, maintain filing systems, analyze situations, and make decisions according to rules, laws, and regulations
Good customer, interpersonal, and communication skills
Must be legally authorized to work in the United States without visa sponsorship
Subject to a background check
Must be willing to complete all job-related travel associated with the position

Benefits

Comp & perks

Part-time schedule, Monday–Friday, up to 19 hours per week
Climate-controlled office setting
Equal opportunity employment