Assistant Vice President, Client Service

State Street

. Manage client relationships and sentiment through extensive daily interaction with client counterparts .

Posted 10/6/2026full-timeUnited StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and change management within financial services, ensuring effective communication and collaboration across operational and technology teams. Proficient in utilizing My.StateStreet, IMT, and MCH/EHZN to enhance service delivery and operational efficiency.

Highest-signal resume keywords

Client Relationship ManagementChange Management AdministrationFinancial Services ExperienceCollaboration and Influencing SkillsProficiency with My.StateStreet

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change ManagementOperational Change RequestsPerformance ReportingRisk MitigationProblem Resolution

Soft Skills

Strong Communication SkillsPersuasion and InfluenceLeadershipOwnership

Tools & Technologies

My.StateStreetIMTMCH/EHZN

Industry Keywords

Financial ServicesBusiness OperationsClient-Facing ProblemsOnboardingImplementation

About the role

Key responsibilities & impact

Manage client relationships and sentiment through extensive daily interaction with client counterparts
Maintain service levels and address a wide range of business issues
Manage change management administration and communication with clients
Manage linkages between BAU and program change management during onboarding and implementation efforts
Direct development, implementation, and integration of client change requests
Ensure timely and accurate completion of development and operational change requests
Champion inquiries and issues raised by State Street organizations and ensure client-facing problems are addressed
Prepare statuses, activity, and performance reports for senior management
Collaborate with middle and back office operations and provide input on plans to enhance operations
Persuade and influence internal groups and colleagues to achieve desired results
Anticipate critical risks and exposures and facilitate mitigation
Oversee implementation problem resolution
Use communication vehicles to lead, direct, and facilitate client change requests
Recommend best practices and educate others on their implications
Influence strategic direction and vision across business units or groups

Requirements

What you’ll need

6-8 years of financial services experience, in operational, technology, product management, or project capacity
Strong collaboration and influencing skills
Strong written and communication skills and ability to present to clients and senior STT management
Strong sense of ownership and leadership
Proficiency with My.StateStreet, IMT, and MCH/EHZN
Ability to operate with minimal supervision in a complex environment

Benefits

Comp & perks

Retirement savings plan (401K) with company match
Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
Paid time off including vacation, sick leave, short term disability, and family care responsibilities
Employee Assistance Program
Incentive compensation including eligibility for annual performance-based awards
Eligibility for certain tax advantaged savings plans
Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Vibrant employee networks