Client Service & Delivery Manager, VP

State Street

. Develop and implement client service and delivery strategy across Investment Solutions Group .

Posted 10/22/2026full-timeStamford • Connecticut • United StatesLead💰 $110,000 - $188,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in institutional investment management and client service delivery, with a strong focus on operational efficiency, risk management, and client relationship management. Proven ability to lead transformation initiatives and enhance service quality through data-driven decision-making.

Highest-signal resume keywords

10+ Years Experience In Institutional Investment ManagementClient Service LeadershipInvestment Reporting And Performance MeasurementOperational Workflow ManagementStakeholder Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client OnboardingPerformance MeasurementAttribution AnalysisOperational CoordinationProcess ImprovementTechnology-Enabled SolutionsData AnalysisGovernance FrameworksService Standards DevelopmentCross-Functional Project Leadership

Soft Skills

Exceptional CommunicationLeadership SkillsStakeholder Management

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Institutional InvestorsPension PlansEndowmentsFoundationsHealthcare OrganizationsDefined Contribution PlansOCIOInvestment ConsultingAsset ManagementClient Service Strategy

About the role

Key responsibilities & impact

Develop and implement client service and delivery strategy across Investment Solutions Group
Oversee institutional client servicing, including onboarding, reporting, performance measurement and attribution, operational coordination, and ongoing support
Maintain relationships with key institutional clients and consultants as a trusted advisor and escalation point
Lead, develop, and inspire a global team of client service and delivery professionals across multiple regions
Establish service standards, governance frameworks, and operating procedures
Drive process improvement, automation, and technology-enabled solutions to enhance client experience
Partner with client executives and investment teams to support client retention and delivery of investment solutions
Champion organizational change initiatives and shape the future operating model
Ensure effective risk management, regulatory awareness, and adherence to firm policies
Use data, metrics, and client feedback to improve service quality and organizational effectiveness
Build and sustain a high-performing global organization delivering exceptional client outcomes, business expansion, and operational efficiency

Requirements

What you’ll need

10+ years of experience in institutional investment management, OCIO, investment consulting, asset management, or related financial services
Demonstrated success leading client service, operations, or client delivery activities
Proven ability to lead complex transformation initiatives, operating model enhancements, and cross-functional strategic projects
Bachelor's degree required
Strong knowledge of investment reporting, performance measurement, attribution, client onboarding, and operational workflows
Deep understanding of institutional investors, including pension plans, endowments, foundations, healthcare organizations, and defined contribution plans
Exceptional communication, leadership, and stakeholder management skills

Benefits

Comp & perks

Retirement savings plan (401K) with company match
Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
Paid time off including vacation, sick leave, short term disability, and family care responsibilities
Employee Assistance Program
Incentive compensation including eligibility for annual performance-based awards
Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Employee networks