Client Service Officer

State Street

. Manage client satisfaction by working with internal/external operations teams and stakeholders to deliver consistently high-quality services .

Posted 9/24/2026full-timeTokyo • JapanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data management within the financial services industry, with a strong focus on client satisfaction and service delivery. Proficient in managing client relationships, executing audits, and adhering to compliance standards while effectively communicating in both Japanese and English.

Highest-signal resume keywords

Data Management ExperienceFluent in Japanese and EnglishFinancial Services Industry KnowledgeTrustee and Alternative Fund Service ExpertiseStrong Verbal and Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementFinancial Operations KnowledgeTrustee Service UnderstandingAlternative Fund Service KnowledgeAudit ExecutionKPI Review ParticipationClient Deliverable ManagementService Enhancement SuggestionsCompliance AdherenceDetail Orientation

Soft Skills

Team PlayerClient Relationship ManagementProactive Problem SolvingOrganizational SkillsIndependent Work

Tools & Technologies

BarraAladdin

Certifications & Qualifications

Bachelor/Graduate Degree

Industry Keywords

Client SatisfactionService DeliveryStakeholder CollaborationRisk and Compliance CultureKPI/Service Review

About the role

Key responsibilities & impact

Manage client satisfaction by working with internal/external operations teams and stakeholders to deliver consistently high-quality services
Understand client needs and agreed deliverables, collaborating with local and abroad teams to achieve common goals
Support service delivery for Account Book of Records (ABOR) data and look-through data for alternative funds in client-specific formats
Ensure responsible client deliverables are met on time and to required quality standards
Execute internal/external audits with the team and HZ operations team
Work with operations teams and relationship managers to ensure client queries are answered promptly and appropriately
Proactively identify client needs and address potential issues affecting client satisfaction
Participate in periodic KPI/service review meetings and prepare materials
Adhere to risk and compliance culture and demonstrate the highest integrity
Understand client needs and suggest service enhancements
Work effectively with internal/external operations teams to provide enhanced services and strong relationships
Perform other duties as assigned

Requirements

What you’ll need

Experience in a data management role
Strong verbal and written communication skills
Fluent in Japanese and English language skills
Team player able to work with a broad range of internal/external stakeholders
Knowledge of computer systems and financial operations
Bachelor/Graduate Degree from University (required)
At least 5 years of experience in the financial services industry
Excellent business understanding of trustee and alternative fund service
Working knowledge of trustee and alternative fund service
Experience working in trustee and alternative fund service, or Barra/Aladdin data management
Highly organized, highly attentive to detail, driven, and able to work independently to drive change and excellent outcomes for clients
Excellent verbal and written communication skills
Ability to work across large global organizations to identify knowledge holders and respond to client queries and issues quickly and effectively

Benefits

Comp & perks

Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Vibrant employee networks