Client Service Support Specialist, Associate 1

State Street

. Support Client Service teams in Client Portfolios by providing differentiated client experience through globally consistent roles, responsibilities, and business controls .

Posted 11/9/2026full-timeGdansk • PolandJuniorMid-Level💰 PLN 60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and problem-solving skills while providing exceptional client service and support. Proficient in Microsoft Office tools, particularly Excel, with a focus on accuracy and attention to detail in operational tasks.

Highest-signal resume keywords

Client Service SupportMicrosoft Excel ProficiencyAnalytical MindsetCommunication SkillsProcess Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft OfficeExcelNumeracy SkillsLiteracy SkillsAnalytical ThinkingAttention to DetailOperational Task ManagementProject ManagementData AnalysisProblem-Solving

Soft Skills

CommunicationInfluencingTeam PlayerTime ManagementProactive Approach

Industry Keywords

Client PortfoliosFinancial ServicesCustodyFund AdministrationMiddle OfficeClient Service OperationsRegulatory RequirementsService Quality InitiativesOperational StandardsProcess Controls

About the role

Key responsibilities & impact

Support Client Service teams in Client Portfolios by providing differentiated client experience through globally consistent roles, responsibilities, and business controls
Create Client KPI packages and conduct periodic reviews
Manage client access and facilitate prioritization of new client service activities, including market events and State Street technology initiatives
Manage recurring and one-time multi-portfolio projects requiring Client Service action
Provide support to external and internal clients, client service leads, relationship managers, and State Street internal teams
Process operational tasks, queries, and ad hoc projects accurately and on time
Prepare scheduled deliverables for further review in line with operational standards
Resolve inquiries and exceptions in collaboration with functional teams and State Street peers
Investigate, research, and resolve client and relationship manager issues and queries
Act as first point of contact for client service-related issues
Provide timely, accurate, and professional responses to inquiries
Keep Team Managers informed of daily progress and open request status
Identify and escalate service issues with potential client impact
Follow internal procedures, controls, and regulatory requirements and report control gaps
Identify process optimization opportunities, including AI solutions, and support efficiency and service quality initiatives
Maintain communication with team members and liaise with internal teams to improve service delivery
Meet deadlines for daily work and project activities
Maintain and update departmental procedures, job aids, and controls
Pursue personal development through training platforms and growth opportunities

Requirements

What you’ll need

Good command of English (additional languages are an asset)
Proficiency in Microsoft Office tools, particularly Excel
Very good communication, influencing, and problem-solving skills
Strong analytical mindset with attention to detail
Ability to work across functions and navigate ambiguity
Proactive, accountable, and solution-oriented approach
Numeracy / Literacy skills
PC literate and fluent in use of Excel spreadsheets
MS Office knowledge on competent level
Good written and verbal communication
Very good English required
Organization and time management skills
Ability to operate under pressure with time-sensitive deadlines
Analytical and critical thinking
Accuracy, good quality of work and attention to details
Ability to take ownership and initiative in your work, action orientation
Drive to continue learning and skills development
Team player
Education in financial services, custody, fund administration, middle office, or client service operations, including a background in quantitative or analytical disciplines
Entry level; previous experience not required
Minimum three days per week working from the office

Benefits

Comp & perks

Permanent contract from day one
Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
Gold Medical Package for employees and their families (partner and children)
Premium life insurance package and private pension plan
Wide range of soft skills training, technical workshops, language classes and development programs
Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
Variety of well-being programs
Additional benefits available depending on the seniority of the role
Flexible work-life support
Paid volunteer days
Vibrant employee networks