Client Service Support Specialist – Associate 1

State Street

. Support Client Service teams in Client Portfolios by providing differentiated client experience through globally consistent roles, responsibilities, and business controls .

Posted 11/9/2026full-timeGdansk • PolandJuniorMid-Level💰 PLN 60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving skills while providing exceptional client service support. Proficient in Microsoft Office, particularly Excel, with a focus on accuracy and attention to detail in managing client portfolios and operational tasks.

Highest-signal resume keywords

Client Service OperationsMicrosoft Excel ProficiencyAnalytical MindsetCommunication SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft OfficeExcelAnalytical SkillsProblem-SolvingNumeracy SkillsLiteracy SkillsAttention to DetailProject ManagementOperational Task ProcessingData Analysis

Soft Skills

CommunicationInfluencingTeam PlayerTime ManagementProactive Approach

Industry Keywords

Client PortfoliosFinancial ServicesCustodyFund AdministrationMiddle OfficeClient ServiceProcess ImprovementsRegulatory RequirementsService DeliveryQuantitative Disciplines

About the role

Key responsibilities & impact

Support Client Service teams in Client Portfolios by providing differentiated client experience through globally consistent roles, responsibilities, and business controls
Create Client KPI packages and support periodic reviews
Manage client access and facilitate prioritization of new client service activities, including market events and State Street technology initiatives
Manage recurring and one-time multi-portfolio projects requiring Client Service action
Provide support to external and internal clients, client service leads, relationship managers, and State Street internal teams
Process operational tasks, queries, and ad hoc projects accurately and on time
Prepare scheduled deliverables for further review in line with the Client Service Enablement operational model
Investigate, research, and resolve client and relationship manager issues and queries using internal systems and external data sources
Act as a first point of contact for client service-related issues
Provide timely, accurate, and professional responses to inquiries
Keep Team Managers informed of daily progress and open request status
Identify and escalate service issues with potential client impact
Follow internal procedures, controls, and regulatory requirements; identify and report control gaps
Contribute to process improvements and AI solution initiatives
Liaise with internal teams to improve service delivery
Meet deadlines for daily work and project activities
Keep departmental procedures, job aids, and controls up to date

Requirements

What you’ll need

Good command of English (additional languages are an asset)
Proficiency in Microsoft Office tools, particularly Excel
Very good communication, influencing, and problem-solving skills
Strong analytical mindset with attention to detail
Ability to work across functions and navigate ambiguity
Proactive, accountable, and solution-oriented approach
Numeracy / Literacy skills
PC literate and fluent in use of Excel spreadsheets
MS Office knowledge on competent level
Good written and verbal communication
Very good English required
Organization and time management skills
Ability to operate under pressure with time-sensitive deadlines
Analytical and critical thinking
Accuracy, good quality of work and attention to details
Ability to take ownership and initiative in your work, action orientation
Drive to continue learning and skills development
Team player
Education in financial services, custody, fund administration, middle office, or client service operations, including a background in quantitative or analytical disciplines

Benefits

Comp & perks

Permanent contract from day one
Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
Gold Medical Package for employees and their families (partner and children)
Premium life insurance package and private pension plan
Wide range of soft skills training, technical workshops, language classes and development programs
Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
Variety of well-being programs
Additional benefits available depending on the seniority of the role
Discretionary annual performance-based awards
Flexible work-life support
Paid volunteer days
Vibrant employee networks