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Client Services Manager – Assistant Vice President
State Street. Support fund launches, closures, mergers, name changes and other client-driven change initiatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical knowledge of fund accounting processes and excels in stakeholder management and communication. Proven ability to manage client relationships, coordinate complex operational models, and drive improvements in client experience.
Highest-signal resume keywords
Fund Accounting ProcessesClient Relationship ManagementStakeholder ManagementAnalytical ThinkingProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fund Administration ServiceClient SolutioningOnboarding and ImplementationOperational Issue ResolutionService Deliverables Management
Soft Skills
Excellent CommunicationOrganizational SkillsAttention to DetailSelf-MotivatedTeam Player
Certifications & Qualifications
Primary DegreeProfessional QualificationAccounting Qualification
Industry Keywords
Client-Driven Change InitiativesOperational FunctionsMulti-Functional Operating ModelsGovernanceStrategic Client Initiatives
About the role
Key responsibilities & impact- Support fund launches, closures, mergers, name changes and other client-driven change initiatives
- Support client solutioning and consultation for new client products, fund structures and operating models
- Support onboarding and implementation activity, ensuring internal teams, systems and service requirements are aligned
- Manage day-to-day relationships with assigned clients as a central escalation and coordination point
- Oversee client queries, operational issues and service deliverables, coordinating resolution across internal teams
- Investigate service issues with operational and control functions and communicate timely updates to clients
- Develop relationships across the organization to navigate dependencies and drive client requirements to completion
- Identify recurring service issues and opportunities to improve the client experience and operating model
- Support senior Client Service leadership on relationship management, governance and strategic client initiatives
Requirements
What you’ll need- Primary Degree or Professional or Accounting qualification equivalent
- Minimum 7 years experience working in the provision of fund administration service preferred
- Strong technical knowledge of fund accounting processes
- Analytical thinking and problem-solving skills
- Excellent stakeholder management, communication, problem-solving and organizational skills
- Comfortable managing multiple priorities and coordinating across complex, multi-functional operating models
- Self-motivated with strong work ethic
- Skilled communicator, both verbal and written
- Excellent attention to detail
- Ability to work well in a fast paced, high-volume atmosphere and to tight deadlines
- Team player
- Standard working hours are 9:00am–5:30pm
Benefits
Comp & perks- Inclusive development opportunities
- Flexible work-life support
- Paid volunteer days
- Vibrant employee networks
- Hybrid work arrangement